Sr Invoice Resolution Specialist

The Sr. Invoice Resolution Specialist collaborates with clients and logistics providers to identify, investigate and resolve discrepancies or issues in shipping invoices. This role is key in ensuring the accuracy of billing by reviewing documentation, troubleshooting inconsistencies, and working with both internal teams and external partners to efficiently address billing issues. Additionally, the Senior Invoice Resolution Specialist will provide exceptional customer service and contribute to process improvements to maintain strong, long-term client relationships.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Audits shipping invoices to verify rates, locations, and other details are accurate, and determine the root cause of discrepancies in line with customer Standard Operating Procedures (SOPs).
• Leads conference calls, meetings, and training sessions with clients and logistics providers, ensuring effective collaboration.
• Trains clients and logistics partners to effectively use Cass systems, including generating reports, and leveraging other tools to access necessary data.
• Drives continuous process improvements by identifying root causes of recurring issues and implementing strategies to prevent future discrepancies.
• Other duties as needed or assigned.

SKILLS AND ABILITIES REQUIRED:

• Ability to develop tailored solutions based on a deep understanding of industry practices, audit experience, and other customers with similar challenges.
• Comprehensive knowledge of various shipping modes (air, ocean, origin cargo management, drayage of international containers and over-the-road trucking) and client-specific logistics requirements.
• Strong analytical skills with the ability to perform root-cause analysis and implement effective corrective actions.
• Focus on improving processes and workflows to enhance overall client satisfaction and operational efficiency.
• Balance short-term problem-solving with long-term solutions that improve billing accuracy and workflow efficiency. Expertise in identifying patterns, trends, and opportunities for process improvements to prevent recurring issues.
• Excellent written and verbal communication skills, with experience in presenting solutions and recommendations to clients and stakeholders. Strong interpersonal skills, with a focus on fostering positive relationships with clients and partners, driving successful outcomes.
• Proficient with Microsoft Office suite and auditing systems.
• Ability to quickly adapt to new platforms and reporting tools.
• Proven track record in handling shipping and billing discrepancies, preferably with exposure to multiple transportation modes.

MINIMUM LEVEL OF PREPARATION AND TRAINING NORMALLY REQUIRED:

• Bachelors degree in business administration, supply chain, or equivalent related experience.
• 5-7 years of experience in supply chain, logistics, or transportation auditing, with a focus on international logistics.
• A theoretical understanding of transportation strategies and rate application/interpretation similar to that acquired in an academic field of study.