Sr IT Enhanced Support Analyst

The Senior Enhanced Support Analyst provides expert, high-touch technology support to Fairview's Executive Leadership Team and their administrative staff. Known for discretion, professionalism, and service presence, this role ensures the smooth and secure operation of executive-facing technology through proactive support, rapid response, and tailored engagement. The Senior Executive Support Analyst is a highly visible role requiring a blend of technical acumen, service excellence, and trusted communication. The Senior Analyst is a highly visible role requiring a blend of technical acumen, service excellence, and trusted communication. They are a seasoned support professional who works independently with minimal direction, delivering seamless experiences across devices, tools, and settings. While not responsible for leading a team, this individual serves as a trusted resource, subject matter expert, and mentor to peers. This role plays a key part in shaping executive support standards and improving service delivery.


Responsibilities

• Executive Technology Support Serve as a primary support resource for C-suite and senior leaders, delivering discreet and responsive assistance across hardware, software, conferencing, and mobile tools. Proactively maintain, monitor, and troubleshoot executive systems, ensuring minimal disruption and maximum usability.
• Provide in-person and remote support, including critical meeting support and technology coordination during executive events.
• Maintain detailed documentation of executive preferences and technical environments to ensure personalized, consistent service.
• Coordinate with other IT teams to resolve incidents and relay executive feedback.
• Responsible for managing direct dial support calls from executive level resources during business hours and ensuring the service is transitioned over to the Technology Service Center for after-hours support. On-call required.
• Success Attributes Demonstrates professional presence, discretion, and the ability to work independently under pressure.
• Strong communication skills, with a user-first mindset and ability to support non-technical stakeholders. Operates with calm urgency, accountability, and attention to detail. Models Fairview values and service behaviors in all interactions. Seeks out opportunities for innovation, self-improvement, process optimization, and service excellence.

Required Qualifications

• Associate of Arts Information Technology/Systems related technical field; or equivalent work experience
• 6 years + years' experience as technician IT support experience, including support of senior or executive-level users and
• 3 years hands-on desktop and printer hardware support and
• 3 years working in an enterprise (10,000+ users) or healthcare environment and
• 2 years training of technical concepts to non-technical audiences and
• Excellent communication skills (verbal and written) and
•  Experience training users on technical topics

Preferred Qualifications

• Bachelor of Arts Information Technology/Computer Science or related technical field. or equivalent work experience.
• 7 years + years' experience as technician IT support experience, including support of senior or executive-level users
• 2 years Prior experience supporting Executive Team Members and their staff
• 2 years in-depth application support
• Proven expertise with Apple (MAC) Microsoft Windows, O365, VPN, printing solutions, Citrix, conferencing tools (Zoom/Teams), and enterprise mobile devices (Apple/Android).
•  Experience contributing to IT service improvements or participating in cross-functional projects
• A+
• Network+; Mobility+; Microsoft Certified Professional (MCP)

$74,006.40- $104,499.20 Annual