Role Overview The Senior IT Lifecycle & Support Specialist is a hybrid role supporting both the Enterprise Service Desk and Asset Management functions. This position provides Tier 1/1.5 technical support while serving as a process owner for lifecycle-driven operational activities including onboarding, offboarding, procurement, inventory management, asset governance, and service delivery process improvement.What You Will Do Provide Tier 1 and Tier 1.5 support for Windows and macOS devices, Microsoft 365 applications, SaaS platforms, printers, peripherals, and collaboration technologies.Troubleshoot and resolve end-user issues while maintaining high levels of customer service and communication.Why It Might Be a Fit The ideal candidate combines strong customer service and technical support skills with a process-oriented mindset focused on operational excellence and continuous improvement.Requirements Associate degree in Information Technology or related field, or equivalent work experience.3-5 years of experience in IT support, service desk operations, asset management, endpoint administration, or related technology roles.Experience supporting Windows and macOS environments.Experience with Microsoft 365 technologies and SaaS applications.Experience managing hardware inventories, procurement activities, or asset lifecycle programs.Strong organizational, analytical, and customer service skills.Excellent verbal and written communication skills.Benefits Reasonable accommodation for qualified individuals with disabilities.#J-18808-Ljbffr