Sr. IT Operations

Job Title: Sr. IT Operations Specialist
Primary Location: Chicago
Position Type: Contract

Overview
TalentFish is casting a line for a Sr. IT Operations Specialist. This is a contract role in Chicago, IL.

What You Bring to the Role. (Ideal Experience)

• Serve as an escalation point for complex Tier 3 support issues.
• Manage ServiceNow ticket queues, including assignment, aging, status, documentation, and closure.
• Identify tickets that should be handled as Jira project tasks instead of operational incidents or requests.
• Resolve or coordinate Active Directory, account, access, device, distribution-list, privileged-access, and non-SSO account issues.
• Coordinate dependencies across Service Desk, Field Support, Infrastructure, Security, Legal, Finance, and office stakeholders.
• Create and maintain process guides and knowledge documentation.
• Use Jira to plan and track project work, dependencies, risks, and decisions.
• Identify opportunities for workflow improvement and automation.
• Communicate clearly with stakeholders and drive ambiguous, multi-owner work through closure.
• Support office infrastructure changes, contractor enablement, and other operational projects.
• Hands-on ServiceNow experience in an ITSM environment
• Experience owning or managing operational ticket queues
• Tier 2/Tier 3 enterprise support experience
• Active Directory and identity/access-management experience
• Strong ticket documentation and service-management discipline
• Experience coordinating issues across several technical teams
• Ability to work independently and drive work through closure
• Strong written and verbal stakeholder communication
• Process documentation and knowledge-management experience
• Jira experience for project and task management

What You'll Do. (Skills Used in this Position)

• Managing a Que.
• Stand Up meetings with team
• Define stories in Jira

Compensation Information
The expected salary range for this position is $45 - $60 per hour, depending on experience and qualifications. This role also qualifies for comprehensive benefits such as health insurance and paid time off. TalentFish is committed to pay transparency and equal opportunity. The salary range provided is in compliance with applicable state and federal regulations.

This role requires authorization to work in the U.S. without current or future visa sponsorship.

All offers are contingent upon the completion of a background check, which may include but is not limited to reference checks, education verification, employment verification, drug testing, criminal records checks, and any required certifications or compliance requirements based on the end client's background check policies and applicable laws.

TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT staffing by evolving AI, video screening, and our unique platform. TalentFish focuses on providing the best employee, consultant, and client experience possible.
At TalentFish we are an Equal Opportunity Employer; we embrace and encourage diversity!