We are seeking an experienced Sr. IT Operations Engineer to help develop and improve the systems, processes, and technology experiences that support employees across the organization. This hands-on role combines internal IT operations, Tier 2 technical support, employee onboarding and offboarding, workflow automation, network and access administration, and project-based work.
The Sr. IT Operations Engineerwill help create scalable, user-friendly solutions that make it easier for employees to access the technology, information, and support they need. This includes strengthening internal IT processes, improving the employee-facing IT Hub, connecting systems and workflows, and developing our identity and access management practices to meet the needs of our organization.
The ideal candidate is a well-rounded IT professional with experience across systems, networking, employee technology, access management, and process improvement. This individual enjoys solving technical and operational challenges, designing practical solutions, and finding creative ways to improve both security and the employee experience.
Location: Eugene, OR, Hybrid
This is a hybrid role based in Eugene, Oregon. Candidates should be located within commuting distance of the office or be willing to relocate. During onboarding and ramp-up, employees are expected to work onsite full-time before transitioning to a hybrid schedule.
What You'll Do
- Manage daily support tickets and serve as a Tier 2 escalation resource for complex issues involving employee technology, systems, connectivity, access, authentication, and provisioning.
- Help develop and continuously improve internal IT operations, support processes, service delivery, and employee-facing technology resources.
- Design and improve employee onboarding, offboarding, and role-change processes in partnership with Human Resources, IT, Security, Legal, and business stakeholders.
- Identify and implement automation opportunities that streamline account creation, access provisioning, approvals, support workflows, and other employee lifecycle activities.
- Improve the employee-facing IT Hub by creating intuitive processes, organizing resources, and making it easier for employees to request technology and access IT support.
- Support employee engagement with IT systems by developing clear, practical, and user-friendly tools, resources, and experiences.
- Develop and enhance the organization's Identity & Access Management (IAM) and Network Access Control (NAC) practices based on business and security needs.
- Administer and improve Single Sign-On (SSO), authentication services, user access, role-based access controls, and identity lifecycle processes.
- Support network and enterprise access technologies, including NAC, 802.1X, RADIUS, TACACS+, network segmentation, and related authentication solutions.
- Design and implement access controls aligned with Zero Trust principles while maintaining a practical and efficient employee experience.
- Troubleshoot and support remediation of technical, identity, authentication, access control, and security-related issues.
- Lead and support projects involving system integrations, workflow design, automation, technology modernization, and operational process improvements.
- Manage and prioritize operational and project work using Jira or similar ticketing and project management platforms.
- Collaborate across technical and business teams to understand challenges, develop solutions, and support successful adoption of new processes and technologies.
- Manage relationships with technology vendors and service providers, including licensing, contracts, platform performance, and service delivery.
- Provide technical recommendations, project updates, and operational insights to stakeholders and leadership.
- Evaluate and support emerging technologies, including AI-enabled tools and workflow improvements that increase efficiency and improve service delivery.