SR. IT TECHNICIAN - Helpdesk
Southwest Research Institute - Hourly
- San Antonio, TX
- 30+ days ago
- Full-time
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Skills
- Apple Macsunmatched
- Communication Skillsunmatched
- Computer Maintenanceunmatched
- Computer Systemsunmatched
- Customer Service Systemsunmatched
- Customer Support/Serviceunmatched
- Desktop PCunmatched
- Detail Orientedunmatched
- Driver's Licenseunmatched
- Hardware Administrationunmatched
- Help Deskunmatched
- High School Diplomaunmatched
- Information Technology & Information Systemsunmatched
- Laptop PCunmatched
- Mechanical Engineeringunmatched
- Microsoft Windows Operating Systemunmatched
- Multitaskingunmatched
- Organizational Skillsunmatched
- Peripheral Hardwareunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Software Installationunmatched
- Systems Administration/Managementunmatched
- Systems Engineeringunmatched
- Systems Maintenanceunmatched
- Team Playerunmatched
- Technical Deliveryunmatched
- Technical Supportunmatched
- United States Citizenunmatched
- Writing Skillsunmatched
Description
SR. IT TECHNICIAN - Helpdesk
18-01622
Who We Are:
We provide computer support for the Mechanical Engineering Division focusing on systems, storage, backups and networking. By joining our team, you will receive an additional $500 in your first paycheck, minus taxes.
Objectives of this Role:
- Provide end-user support for Windows systems.
- Install a variety of engineering and general purpose software for users.
- Setup new computers and peripherals for users.
Daily and Monthly Responsibilities:
- Support our division desktop/laptop systems with computer system maintenance, software installation, problem diagnosis/resolution, hardware deployments, and general support of Windows and MAC systems.
- Perform both local and remote support as needed for hardware/software issues.
- Work as a team member to provide excellent customer service to our division staff of approximately 400.
- Deliver hardware and technical support throughout SwRI campus.
Requirements:
- Requires a high school diploma or equivalent. IT support related coursework or certifications preferred.
- 5+ years: General computer helpdesk experience. For those with an IT related Associate's degree, 4 years of work experience is required.
- Must be detail-oriented, having outstanding communication skills (both written and verbal), and excellent at multi-tasking and problem-solving.
- Should have ability to work independently in the absence of specific instructions on a number of tasks with a high degree of accuracy and have excellent organizational skills.
- Familiarity with Desktop Central and Sentinel One desired.
- A valid/clear driver's license is required.
Special Requirements:
Applicant selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Applicant must be a U.S. citizen.
Job Locations: San Antonio, Texas
For more information about this division, visit the Mechanical Engineering home page.
An Equal Employment Opportunity Employer: race, color, religion, sex, national origin, disability, and veteran status.
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Numbers & Facts
| Location | San Antonio, TX |
| Job Type | Full-time |
| Industry | Engineering Services |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 1947 |
| Website | http://www.swri.org/ |
Benefits
Paid Sick Days, Parking, Professional Development, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Health Care on Site, Merchandise Discounts, Military Leave, On Site Cafeteria
About Company
We are R&D problem solvers providing independent, premier services to government and industry clients. Our multidisciplinary nature allows us to rapidly assemble diverse teams to tackle problems from multiple directions. We push the boundaries of science and technology to develop innovative solutions that advance the state of the art and improve human health and safety. Operating as a nonprofit since our 1947 inception, we work in the public’s best interest and toward the betterment of mankind. At SwRI, we tirelessly pursue innovation and excellence in science and technology for the betterment of humankind. We support work on nearly 4,000 client projects at any given time through a wide range of technical competencies with 2,574 staff members in nine technical divisions. Client services include, but are not limited to, Automotive and Transportation, Biomedical & Health, Chemistry & Materials, Computers and Electronics, Defense & Security, Earth & Space, Energy & Environment, and Manufacturing & Construction.
TECHNICAL DIVISIONS
- Applied Physics-Developing advanced electronic and microelectronic devices, power supplies, voice and data communication systems, robot test services, and payloads
- Applied Power-Using physical science research and applied engineering to produce sensors, instruments, and hardware used worldwide.
- Center for Nuclear Waste Regulatory Analyses-Resolving technical and regulatory issues related to a potential geologic repository for spent nuclear fule and high-level radioactive waste.
- Chemistry and Chemical Engineering-Performing research and technical services using chemistry and chemical engineering technology.
- Defense and & Intelligence Solutions-Providing advanced direction finding and tracking systems through geolocation system development.
- Fuels and Lubricants Research-Performing fuels and lubricants research activities to meet regulatory and competitive goals.
- Intelligent Systems-Providing engineering services in resaerch and development of complex systems and equipment.
- Mechanical Engineering-Improving safety, reliability, efficiency and life of new or existing mechanical components or systems.
- Powertrain Engineering-Designing and developing vehicle and engine components to achieve performance and emissions goals.
- Space Science & Engineering-Developing and managing advanced scientific payloads aboard satellites and sounding rockets.
PRESIDENT'S MESSAGE
Innovation in science and technology has been a hallmark of Southwest Research Institute since its earliest days. It's no exaggeration to say we are committed to advancing science and applying technology to benefit government, industry, and all humankind. That is our mission. Our multidisciplinary, collaborative approach allows us to successfully solve clients' most challenging problems. Today, we are a leader among independent, nonprofit research and development organizations. Our staff of 2,574 scientists, engineers, analysts, and support staff members continues to accomplish outstanding fundamental and applied engineering and research for clients from diverse segments of government and industry. Adam L. Hamilton, P.E, President and CEO
IN THE COMMUNITY
Our staff is expert at developing solutions that help build a better tomorrow today; and that practical, innovative spirit carries through to our community interactions. Staff members generously donate time and outher resources to support food drives, blood drives, and other
outreach programs.
HONORS AND AWARDS
Southwest Research Institute has earned 43 R&D 100 awards since 1971. Each year R&D Magazine recognizes developments regarded as among the 100 most significant technical accomplishments. The Chicago Tribune dubbed the program "the Oscars of Invention".