Acceptance Testing, Architectural Services, Asset Management, Best Practices, Business Analysis, Cloud Computing, Communication Skills, Computer Science, Customer Training, Customer/Client Research, Event Management, Identify Issues, Industry/Trade Analysis, Information Technology & Information Systems, JDBC (Java Database Connectivity), JavaScript, Leadership, Operations Management, Problem Solving Skills, REST (Representational State Transfer), Requirements Management, SOAP (Simple Object Access Protocol), Scripting (Scripting Languages), ServiceNow, Software Development, System Integration (SI), Technical Consulting, Technical Writing, Technical/Engineering Design, Testing, User Interface/Experience (UI/UX)
Role: Sr. ITOM Technical Consultant
Location: Remote
Duration: 6 months
Pay Rate: $90 an hr. INC.
Role and Accountabilities:
- We are seeking a highly skilled and experienced ServiceNow Technical Consultant with a minimum of 5 years of hands-on experience, specifically within the IT Operations Management (ITOM) module.
- The successful candidate will be responsible for designing, implementing, configuring, and supporting ServiceNow ITOM solutions for our clients, ensuring these solutions align with business objectives and best practices.
- This role requires deep technical expertise, strong problem-solving abilities, and excellent communication skills to effectively engage with stakeholders and project teams.
- Candidates will be experienced in leading ServiceNow engagements end to end.
In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:
- Develop and customize ServiceNow applications, focusing on IT Asset Management, Lead the technical design, implementation, and configuration of ServiceNow ITOM modules, including Discovery, Service Mapping, Event Management, Operational Intelligence, and Cloud Management.
- Conduct workshops and gather requirements from clients to understand their IT operations challenges and translate them into actionable ServiceNow solutions.
- Develop and maintain technical documentation, including design specifications, architecture diagrams, and test plans.
- Perform system integrations between ServiceNow and other enterprise systems using various integration methods (e.g., REST, SOAP, JDBC, Mid Server).
- Develop custom applications, workflows, and integrations within the ServiceNow platform using JavaScript, Glide Record, UI Policies, Business Rules, Script Includes, and other platform capabilities.
- Provide expert guidance on ServiceNow ITOM best practices, architectural considerations, and solution scalability.
- Collaborate with project managers, business analysts, and other technical consultants to ensure successful project delivery.
- Perform unit, integration, and user acceptance testing to ensure the quality and functionality of implemented solutions.
- Troubleshoot and resolve complex technical issues related to ServiceNow ITOM implementations.
- Train clients and internal teams on ServiceNow ITOM functionalities and administration.
- Stay up-to-date with the latest ServiceNow features, releases, and industry trends, particularly within the ITOM space.
Qualifications:
Skills and Experience Requirements:
- Bachelor''s degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of direct, hands-on experience implementing and supporting ServiceNow solutions.
- Must have extensive experience with ServiceNow ITOM modules
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.