This role involves joining a highly collaborative, service-oriented engineering team supporting a large client-facing application environment. The ideal candidate is a hands-on technical professional who combines strong development and problem-solving capabilities with excellent communication skills to interact directly with service teams and clients.
Responsibilities:
Develop, enhance, troubleshoot, and support applications within a Java-based environment.
Take ownership of bugs, enhancements, production issues, and client/service requests from initial triage through resolution.
Independently investigate technical issues and determine appropriate tactical and long-term solutions.
Work effectively with minimal technical guidance and proactively determine next steps.
Partner directly with internal service teams, technical stakeholders, and client-facing organizations to understand and resolve issues.
Participate in client-facing technical discussions and clearly communicate technical issues, solutions, risks, and timelines.
Support applications and services hosted within AWS.
Work with databases as part of application development, troubleshooting, and production support activities.
Leverage AI-assisted development tools and modern engineering practices to accelerate development, troubleshooting, testing, and solution delivery.
Maintain a strong sense of urgency when addressing client-impacting issues.
Contribute to an environment where engineers are expected to be problem solvers and solution builders, not simply task-based developers.
Collaborate across development, QA, service, and business teams to improve application quality and the overall client experience.
Requirements:
Strong hands-on Java development experience.
Solid application development and coding background with the ability to independently troubleshoot and modify existing applications.
Experience working with databases, including the ability to investigate and resolve application/database-related issues.
Experience supporting or developing applications hosted within AWS.
Strong production troubleshooting and root-cause problem-solving skills.
Demonstrated ability to take ownership of technical issues without requiring detailed direction.
Experience supporting bugs, enhancements, production issues, or service-related requests in a fast-moving environment.
Strong verbal and written communication skills.
Comfortable interacting directly with non-technical stakeholders, service organizations, and clients.
Ability to balance hands-on technical work with communication and relationship management.
Experience utilizing or willingness to heavily leverage AI development/coding tools as part of the engineering workflow.
Required Skills:
Java development
Application development and coding
Database management
AWS support and development
Production troubleshooting
Root-cause analysis
Technical ownership
Communication skills
AI development tools
Preferred Skills:
Previous experience working within the client's existing platform or technical environment is highly preferred.
Previous experience supporting a large client-facing application or SaaS environment.
Experience working in a role that combines application development and production/service support.
Additional QA, testing, or test automation experience, provided the candidate also possesses strong hands-on coding capabilities.
Experience working across development, QA, production support, and service organizations.
Demonstrated experience communicating technical information directly to customers or external clients.
Numbers & Facts
Location
Parsippany, NJ
Skills
Amazon Web Services (AWS)unmatched
Application Hostingunmatched
Artificial Intelligence (AI)unmatched
Communication Skillsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Database Administrationunmatched
Identify Issuesunmatched
Javaunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Production Supportunmatched
Programming Toolsunmatched
Quality Assuranceunmatched
Quality Managementunmatched
Relationship Managementunmatched
Resolve Customer Issuesunmatched
Root Cause Analysisunmatched
Sales Managementunmatched
Software Administrationunmatched
Software Developmentunmatched
Software Engineeringunmatched
Software as a Service (SaaS)unmatched
Team Playerunmatched
Technical Leadershipunmatched
Test Automationunmatched
Testingunmatched
Writing Skillsunmatched
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