Job title: Sr. L2 Tech - Onsite Support
Job Location: Wilson, NC 27893
Work Model: Onsite (No Remote/Hybrid)
Shift: Day
Job Summary:
As a Sr. L2 Tech - Onsite Support, you will play a key role in analyzing and interpreting data to support a variety of strategic initiatives. With 2 to 4 years of experience, you will apply your skills in GIS and desktop support to ensure smooth operations. Your work will directly contribute to data-driven decision-making and impactful societal outcomes.
Top Qualifications:
2-5 years of experience in L2 IT support
Strong troubleshooting skills for hardware, software, and OS issues
Experience in an enterprise IT environment
Preferred certifications: CompTIA A+, ITIL Foundation
Responsibilities:
Support for Project Team, and Manufacturing, Labs, and Logistics (MLL) SDL for IT related Activities
Set Up and assist with Core Deployment for all IT activities
Manage Onsite Equipment inventory and maintain asset inventory in CMDB tracking system
Coordinate with third-party vendors for hardware deployments
Support for Supply Chain, Manufacturing, Labs, and Logistics IT needs.
Level 2 Technical Support - Break/Fix, Imaging, and Vendor Coordination
Troubleshoot Windows OS, hardware, and enterprise applications
Troubleshoot hardware, software, and network connectivity issues
Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc.
Good understanding of O365 and related support activities.
Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall.
Build for MLL Workstations
Assist with IT connectivity for MLL Specialty Manufacturing Device connectivity.
Document issues and resolutions in the IT service management system (ServiceNow, IRIS)
Resolution of technology break/fix issues including but not limited to computer software, hardware and applications, printer and wireless issues
Coordinate with third-party vendors for escalations and hardware replacements
Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
Resolve end-user issues in a professional and customer focused manner
Required Skills:
Proficiency in Desktop Support, including remote troubleshooting.
Strong understanding of GIS software and data analysis techniques.
Excellent communication skills, with the ability to explain technical concepts to non-technical audiences.
Attention to detail and accuracy in data analysis and map creation.
Strong organizational skills and the ability to manage multiple priorities.
Preferred Qualifications:
Manufacturing site experience in Pharma industry
Work with other L2 techs who may or may not be MLL experienced.
Highly responsive and Proactive approach impress customer.
A proactive approach to learning and adapting to new tools and technologies.
Years of Experience: 2-4 Years of Experience