Sr Lab System Support Engineer

Job Description/ Responsibilities
Job Summary:
The Sr Lab System Support Engineer plays a key role in supporting laboratory operations by ensuring the smooth functioning of lab systems, analytical instruments, and data workflows. This entry-level position is ideal for candidates with a background in life sciences or IT who are eager to work in a regulated pharmaceutical environment.

Must-Haves:
1. Lab system life cycle management
2. Lab system vendor handling
3. Lab system business processes understanding in the pharmaceutical regulatory environment

Roles & Responsibilities
Lab System Lifecycle Management:

Key Skills & Expertise
Good Knowledge and understanding of the GXP.
Good knowledge of Computer System Validation.
Good understanding of laboratory instruments and analytical techniques.
Familiarity with lab software systems.
Strong problem-solving and communication skills.
Ability to work in a regulated environment and follow SOPs.
Good Knowledge of Ticketing systems (ServiceNow/Remedy, etc)
Good Knowledge of the Problem/Deviation/Change/CAPA Management Process.

Job Duties:
Provide first-level hands & feet support for laboratory software systems and instrument integration platforms.
Oversee daily lab activities, including scheduling, equipment maintenance, and workflow optimization.
Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions).
User Management Activities (E.g: User Creation, Modification & Deletions, etc.)
Hardware-related PC/Network Coordination with the Desktop support team
Vendor communications, coordination during the System Hardware failures & any other

Maintenances
Backup of the Standalone and Benchtop systems on a regular basis
Application Software upgrades on the standalone systems.
Onboarding and offboarding Lab systems
Monthly patching coordination.
Backup & Restoration for the Lab systems
Lac/es Configuration
Update SOPs/ WIs
Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC, spectrophotometers).
Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures.
Help maintain audit trails and support data archival processes.
Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations.
Ensure systems are validated and maintained according to SOPs and validation protocols.
Work closely with lab analysts, QA, and IT teams to resolve system-related issues.
Participate in cross-functional meetings to improve lab workflows and system performance.
Support Audits Queries from the LAB IT side.

Education:
Bachelor's degree in Life Sciences, Chemistry, Biology, Computer Science, or related field.
8+ years of experience in a laboratory or IT support role.