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Sr Lab System Support Engineer

Iconma

West Point, PA

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JOB DETAILS
SALARY
$42.85–$46.42 Per Hour
SKILLS
Biology, Biotech and Pharmaceutical, Business Processes, Chemistry, Communication Skills, Computer Science, Computer Systems, Corrective and Preventative Action (CAPA) Systems, Cross-Functional, Data Quality, Data Recovery, Delivery Management, Desktop Administration, Document Management, Documentation, Equipment Maintenance/Repair, FDA Requirements, GLP (Good Laboratory Practices), GMP (Good Manufacturing Practices), GxP, Health Plan, High Performance Liquid Chromatography (HPLC), Information Technology Consulting, Laboratory, Laboratory Analysis, Laboratory Management, Laboratory Operations, Laboratory Systems, Maintain Compliance, Operational Support, Problem Solving Skills, Process Improvement, Quality Assurance, Regulations, Regulatory Requirements, Remedy, Service Level Agreement (SLA), ServiceNow, Software Administration, Software Development Lifecycle (SDLC), Software Patches, Standard Operating Procedures (SOP), System Integration (SI), System Lifecycle, System Validation, Systems Administration/Management, Systems Analysis, Systems Engineering, Systems Hardware, Technical Support, Testing, Validation Plan, Vendor/Supplier Management
LOCATION
West Point, PA
POSTED
9 days ago
Our client, a IT Services and Consulting company, is looking for a Sr Lab System Support Engineer for their West Point, PA location.
 
Responsibilities:
  • Sr Lab System Support Engineer plays a key role in supporting laboratory operations by ensuring the smooth functioning of lab systems, analytical instruments, and data workflows.
  • This entry-level position is ideal for candidates with a background in life sciences or IT who are eager to work in a regulated pharmaceutical environment.
  • Lab system life cycle management
  • Lab system vendor handling
  • Lab system business processes understanding in pharmaceutical regulatory environment
Lab System Lifecycle Management:
  • Manage end to end lab system lifecycle including implementation validation maintenance and decommissioning
  • Ensure compliance with SDLC CSV GxP and regulatory standards
  • Handle system upgrades patching backup archival and audit readiness
Lab System Vendor Handling:
  • Act as point of contact for vendors for installation support and issue resolution
  • Coordinate maintenance upgrades and ensure SLA and regulatory compliance
  • Manage vendor deliverables documentation and escalation handling
  • Lab System Business Process Understanding in Pharmaceutical Regulatory Environment.
  • Understand lab workflows and align systems with business and regulatory requirements.
  • Ensure compliance with GLP GMP GxP and data integrity standards
  • Collaborate with QA IT and lab teams to support audits and process improvements
  • Provide first-level hands & feet support for laboratory software systems and instrument integration platforms.
  • Oversee daily lab activities including scheduling, equipment maintenance, and workflow optimization.
  • Act as a liaison between the lab and external entities (e.g., regulatory bodies, partner institutions).
  • User Management Activities (E.g: User Creation, Modification & Deletions etc.)
  • Hardware related PC/Network – Coordination with Desktop support team
  • Vendor communications, coordination during the System Hardware failures & any other Maintenances
  • Backup of the Standalone and Benchtop systems on regular basis
  • Application Software upgrades on the standalone systems.
  • Onboarding and off boarding Lab systems
  • Monthly patching coordination.
  • Backup & Restoration for the Lab systems
  • Lac/es Configuration
  • Update SOPs/ WIs
  • Assist in troubleshooting software and hardware issues related to lab instruments (e.g., HPLC, GC, spectrophotometers).
  • Ensure accurate documentation of system configurations, user guides, and troubleshooting procedures.
  • Help maintain audit trails and support data archival processes.
  • Support compliance with Good Laboratory Practices (GLP), Good Manufacturing Practices (GMP), and FDA regulations.
  • Ensure systems are validated and maintained according to SOPs and validation protocols.
  • Work closely with lab analysts, QA, and IT teams to resolve system-related issues.
  • Participate in cross-functional meetings to improve lab workflows and system performance.
  • Support Audits Queries from the LAB IT side.
 
Requirements:
  • Bachelor’s degree in Life Sciences, Chemistry, Biology, Computer Science, or related field.
  • 8+ years of experience in a laboratory or IT support role**.**
  • Good Knowledge and understanding on the GXP.
  • Good knowledge of Computer System Validation.
  • Good understanding of laboratory instruments and analytical techniques.
  • Familiarity with lab software systems.
  • Strong problem-solving and communication skills.
  • Ability to work in a regulated environment and follow SOPs.
  • Good Knowledge of Ticketing systems (ServiceNow/Remedy etc)
  • Good Knowledge on the Problem/Deviation/Change/CAPA Management Process.
  • Years of Experience: 11.00 Years of Experience
Skills:
  • Category                            Name                                  Required    Importance    Experience
  • Life- Sciences     GMPs and GLPs                                  Yes           1
  • Software Skills     GxP operations (Good x Practice)         Yes         1
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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