Sr. Logistics Coordinator

Summary:

Addresses Underlying Customer’s administrative, shipping, storage and project management needs by managing their accounts via the Transportation Management System (TMS).

Responsible for providing proactive and excellent customer service to all customer accounts, assisting with identifying carriers and storage companies, dispatching shipments and managing all invoices and billing documents. 

Supports the Corporate Quality initiative with the identifying areas of continuous improvement and reporting of claims. 

Helps implement Company Quality, Safety, and Customer Standard Operating Procedures (SOP’s.). 

Coordinates with vendors, sales staff, customer service representatives, billing representatives, warehouses and shippers, as needed.

Essential Duties and Responsibilities:

• Responsible for the development of superior customer service, a high-performance staff, and supports positive morale in a changing environment
• Facilitate and Maintain excellent working relationship between company and client by responding to all inquiries and complaints concerning shipments, invoices, projects, inventory counts, etc., in a courteous and efficient manner. Manage and execute operation functions for assigned accounts from start to finish.
• Oversee all client customer orders in the TMS and provide proactive customer service support.
• Understand Order priorities and communicate effectively with necessary parties to facilitate completion of orders in a timely manner.
• Consistent follow up required to ensure unresolved orders are closed out in a timely manner.
• Oversee cancellation process for client orders and ensure proper communication between client Customer Service and company Warehouse staff. 
• Manage all related paperwork and necessary information required for client shipments, check all orders for special requests and post inventory records. Maintain Quality Assurance process and guidelines for all client Customers, including order specs, shipping requirements, and communication (systems/email/phone) specific to each customer.
• Understand client trends in seasonality.
• Prepare reports and facilitate communication for company staff to handle fluctuations in volumes.
• Coordinate special, last minute shipping requests with the Operations Departments, expediting any order as necessary and billing accordingly.
• Trace orders as required and notify customers of any activity concerning their order.
• Create, identify and recommend process improvements that can increase productivity, safety, customer satisfaction and eliminate redundancy, inefficiency and costs
• Establish Solid working relationships with high value Key Customer Contacts as well as Regional Warehouse Contacts and carriers to review projects, inventory issues, process changes and deliveries
• Responsible for entering accurate receivables and payables for all handled accounts as well as timely billing. 
• Maintain Project KPI’s for review by SGL Management Identify and recommend training, work allocation, and problem resolution
• Participates in the development of department goals and objectives; recommends, implements, and administers methods and procedures to enhance operations
• Participate in internal and/or external customer meetings to review processes and metrics

QUALIFICATONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Supervisory Responsibilities:

General Direction Supervision - receive very general guidance with respect to overall objectives; work is usually quite independent of others; operate within division or department policy guidelines

using independent judgment in achieving assigned objectives. 

Other Duties & Responsibilities:

• Requires knowledge of transportation management procedures and general warehousing terminology and practices
• Familiarity with transportation, warehouse and inventory management systems required.
• Solid mathematic and financial accounting principles
• Proficiency with all MS Word programs (e.g. Excel, Outlook) and ability to quickly learn warehouse system and transportation systems, if applicable Ability to do spreadsheet tracking and data analysis is vital.
• Interpersonal and communication skills are critical.
• Must have the ability to manage multiple party communications utilizing various forms of software technology, and will be expected to successfully negotiate and resolve customer claims
• Must be able to handle stress caused in meeting deadlines with tight scheduling requirements, and must excel in time management, prioritizing deadlines, and communicating with Management daily if deadlines need to be extended. Must cause or push forward incremental improvements to internal procedures and programs and work productively with Corporate colleagues in all facets of finding and implementing operation’s efficiencies and cost cutting measures Must have strong team building and cooperation skills and can be a catalyst for seamlessly integrating the Remote location Warehousing and Transportation objectives as they relate to Corporate Quality (OS&D), Customer SOP’s, and general Company policies and procedures
• Must have the ability to work outside of normal working hours, as necessary, to ensure projects are managed & communicated in a timely manner
• Must have reliable transportation means to get to and from work for every operating week of the year.
• Must be able to periodically work a flexible schedule.

Education & Experience:

Minimum of High School Diploma, college degree or some college experience highly preferred. Minimum 4+ years of direct experience in a similar industry, or 2 year completion of Logistics and Transportation courses through accredited college.

Language Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Critical Interpersonal and communication skills. Ability to manage multiple party communications utilizing various forms of software technology and will be expected to successfully negotiate and resolve customer claims.

Mathematical Skills:

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and interpret bar graphs. 

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to analyze data and information, and to handle large amounts of paperwork and transactions, with a high rate of accuracy. Ability to use innovative approaches to resolve complex problems.

Computer Operations:

To perform this job successfully, an individual should be able to learn and effectively use software applications such as the Transportation Management System (TMS), SiMPL, and other software systems used in the performance of job duties.

Planning/Organization:

Ability to prioritize and re-prioritize as situations and needs change throughout the workday Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work

Certificates/Licenses/Registrations:

N/A

Working Conditions:

Cubicle working environment Noise level in the work environment is usually moderate

Physical/Environmental Demands:

Activity:

• Stand - Under 1/3 Time
• Walk -  Under 1/3 Time
• Sit – Over 2/3 Time
• Use hands to finger, handle, or feel - Over 2/3 Time
• Reach with hands and arms –  1/3 to 2/3 Time
• Climb or balance – None
• Stoop, kneel, crouch or crawl – Under 1/3 Time
• Talk or hear – over 1/3 to 2/3 time
• Taste or smell – None
• Other - None

Physical Activity Level:

• The employee must occasionally lift and/or move up to 10 pounds.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
• The employee is occasionally required to reach with hands and arms.

Manual Dexterity:

Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.

Special Vision Requirements:

Specific vision abilities required by this job include close vision and ability to adjust focus.

Use your current and previous experience to find new opportunities on the road to success. At Suddath, we’re committed to helping our employees flourish and reach new heights.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.