We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
Position Summary
The Senior Manager, Business Consultant is responsible for leading strategic process improvement initiatives across the organization. This role leverages Lean Six Sigma methodologies, facilitates high-impact events, and drives end-to-end process transformation to deliver measurable business outcomes. The ideal candidate brings strong leadership, advanced analytics, and the ability to influence stakeholders at all levels.
Required Qualifications
Proven experience leading end-to-end process improvement initiatives
Advanced proficiency in process mapping techniques (e.g., SIPOC, Value Stream Mapping, swimlane diagrams)
Ability to identify inefficiencies, root causes, and implement sustainable solutions
Event Facilitation & Execution
Strong experience planning and leading Kaizen events, Rapid Improvement Events (RIEs), or workshops
Skilled in facilitating cross-functional sessions with stakeholders at multiple levels
Ability to drive alignment, decision-making, and outcomes in structured working sessions
Data-Driven Problem Solving
Experience applying DMAIC methodology and other structured problem-solving frameworks
Ability to analyze data, interpret trends, and translate insights into actionable improvements
Proficiency with tools such as Excel, Power BI, Minitab, or similar
Stakeholder Management & Influence
Demonstrated ability to lead without authority across cross-functional teams
Strong communication skills with the ability to influence senior leaders and business partners
Experience working in matrixed environments
Program & Change Management
Experience managing multiple improvement initiatives simultaneously
Ability to drive change adoption and sustainment across teams and functions
Familiarity with change management principles and frameworks
Business Consulting Experience
5 + years of experience in business consulting, operational excellence, or process optimization roles
Experience identifying opportunities, building business cases, and delivering measurable results
Preferred Qualifications
Proven track record delivering enterprise-level or multi-functional transformation initiatives
Expertise in Value Stream Mapping and operating model redesign
Experience leading large-scale Kaizen events or executive-level workshops
Strong background in change management frameworks (e.g., Prosci, ADKAR)
Exposure to digital transformation, automation (RPA), or AI-driven process improvement
Industry experience in healthcare, insurance, or financial services
Education
Bachelor's Degree or equivalent experience
Pay Range
The typical pay range for this role is:
$67,900.00 - $199,144.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 07/24/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health offers a world of promising job opportunities across a diverse range of careers in everything from corporate and pharmacy roles to retails positions. No matter where you work at CVS Health, your unique skills, talents and abilities are welcome and valued. We recognize and reward greatness and want our employees to know their work is making a difference in the lives of millions. Join us today. Together we can continue making innovative, high-quality health and pharmacy services safe, affordable and accessible – for all.