Sr. Manager, Business Process Effectiveness

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Responsible for ensuring end user readiness to integrate and adopt new technology and supporting processes into daily operations. Conducts on-site process analysis and deployment support in the areas of marketing readiness, user acceptance testing and live trial. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.

Job Description

Core Responsibilities

• Lead data-driven process improvement initiatives across complex, end-to-end customer migration workflows
• Apply strong quantitative, analytical, and mathematical reasoning to diagnose data quality, process inefficiencies, and failure points
• Own and evolve SQL-based analysis, including advanced querying, performance tuning, and validation across large, complex datasets
• Oversee database-level data management and data integrity in support of operational migrations and downstream systems
• Design, develop, and maintain analytical reporting, dashboards, and data visualizations to drive executive and operational decision-making
• Lead large-scale data cleanup and remediation efforts critical to successful customer migrations
• Identify, prioritize, and implement automation opportunities to reduce manual effort, cycle time, and error rates
• Partner with engineering, BI, and operations teams to design and deliver scalable automation solutions (including AI/ML-driven use cases)
• Evaluate end-to-end migration processes to define AI-first optimization opportunities, from data intake through validation and cutover
• Establish standards and best practices for data quality, automation, and analytics within migration programs
• Translate complex data and technical insights into clear, actionable recommendations for business and technology stakeholders
• Mentor team members and contractors on advanced analytics, SQL, and automation best practices
• Serve as a senior thought partner for modernization, innovation, and continuous improvement of legacy-to-modern platform migrations

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Deliverables Management, Operations Processes, Process Management

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor''s Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

7-10 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.