Sr. Manager Business Systems

This position partners with their business leadership team, Information Technology ("IT"), and other key stakeholders to execute a business-specific Information Systems strategy. Leads projects involving selection of systems, ongoing enhancements, system configuration, reporting, and updates to support the Bank's needs. Manages the design, development, testing, and ongoing administration of their business-specific system(s) and participates in the organizational change management efforts required with each initiative. Manages a team of associates including hiring, performance management, coaching, and talent development.

Duties & Responsibilities:
Business Strategy - Contributes to the development of the system strategy through partnership with business unit leaders, IT, and other key stakeholders. Executes strategy and ensures alignment both inside and outside of their specific business unit through personal leadership efforts.
System Support - Manages a team responsible for design, configuration, reporting, testing, implementation and upgrades of their supported business system(s). Oversees efforts to troubleshoot and improve processes for end users. Leads the vendor selection process, including oversight of vendor activities, related to department initiatives. Evaluates system functionality and effectiveness through user feedback, analysis, process documentation, and develops solutions to enhance systems as necessary.
Managerial Functions - Establishes and monitors expectations to achieve company and department goals. Makes appropriate recommendations for changes to policies, procedures, and efficiencies in order to meet objectives. Manages the hiring, performance, training, and evaluation of assigned staff. Maximizes group achievements by providing technical and professional development.
Change Management - Leads change management efforts across the organization for their business system. Provides appropriate training and education for business users, managers, and associates, as needed.

Position Specific Skills:
Experience with business system to be supported

Qualifications:

Bachelor's Degree and 6 years of experience in Information Technology or Business System management or specific systems to be supported OR High School Diploma or GED and 10 years of experience in Information Technology or Business System management or specific systems to be supported

Preferred Qualifications:

• Experience in Coupa
• Experience in Source to Pay Process
• Product Manager/ Product owner experience
• Experience with contract management tool (Icertis or other)
• Agile delivery method

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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