Sr Manager Commercial Relationship Management

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

PAY RANGE

The Target Pay Range for this position is $199,300.00-$243,800.00 annually. The full Pay Range is $155,200.00 - $288,000.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS – because people helping people starts with supporting you

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

IMPACT YOU’LL MAKE:

As the Sr Manager Commercial Relationship Management, you’ll have the opportunity to shape the growth of BECU’s Business & Community Banking organization while leading a CRE production team. You’ll build and deepen complex commercial member relationships, bringing together BECU’s full range of commercial lending and deposit solutions to create meaningful value for investor and Affordable Housing Commercial Real Estate (CRE) borrowers.

You’ll step into a true player-coach role, balancing your own production responsibilities with the opportunity to develop the next generation of CRE producers. Through hands-on mentorship, coaching, joint client engagement and real-world deal experience, you’ll help Associate Commercial Relationship Managers and other assigned resources strengthen their skills and expand their impact.

Your leadership will directly contribute to increasing BECU’s CRE production capacity. You’ll strategically leverage team members across prospecting, underwriting support, transaction execution and relationship management while helping them grow in business development, market calling, credit analysis, loan structuring, portfolio management and member relationship management.

You’ll also manage complex member client portfolios with a focus on delivering strong member outcomes, seamless operational execution, sound credit and risk practices, and an exceptional member experience. Working closely with internal business partners, assigned Neighborhood Financial Centers (NFCs) and external partners, you’ll help turn BECU’s strategic objectives into meaningful results for members, communities and the organization.

To join our dynamic team in this role, we require candidates to be residents of WA, OR, ID, CA, AZ, TX, NC, SC, GA, or VA. If you’re located in Washington state and within a reasonable driving distance to our Tukwila Headquarters (TFC), we encourage you come into the office on Tuesdays & Wednesdays each week.  For those candidates that live outside the commutable distance to TFC and in any of our approved remote work locations, this role will be primarily remote. Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment. 

WHAT YOU’LL DO:

• Build & Grow Relationships: Identify, develop and manage commercial relationships—including CRE and Affordable Housing—through a systematic sales performance management process that includes targeting, marketing, calling and regular follow-ups.
• Strengthen Client Partnerships: Collect and manage business client (member) relationship financial information while communicating regularly with members/businesses and Business Credit Administration team members to help ensure loans are approved, booked and funded properly and on time, while delivering an optimal member experience.
• Shape Credit Opportunities: Review applications and supporting credit information, assess the initial viability of credit applications, and provide clear, relevant comments to Credit Administration when submitting applications.
• Navigate Credit Decisions: Communicate declinations to prospects and clients/members in written or verbal form as required by credit union procedures and regulatory guidelines, bringing clarity and professionalism to every interaction.
• Manage Portfolio Health: Monitor your loan portfolio and communicate directly with borrowers as appropriate. Partner actively with Credit Administration to monitor required financial exhibit due dates and ensure financials are received from clients/members in a timely manner.
• Lead Through Complexity: Work with management/leadership to negotiate past due collections, workouts and default situations, helping navigate challenging circumstances while protecting member and organizational interests.
• Create Business Value: Optimize BECU revenues/return to member and business member value by focusing on high value-added relationships and transactions.
• Deliver Solutions: Bring product expertise, creative business solutions and timely, relevant responses to member needs.
• Protect the Portfolio: Ensure your respective business portfolio complies with the Credit Union’s credit and risk guidelines.
• Represent BECU in the Market: Build local community and market awareness of BECU Business Services and financial solutions by actively representing the Credit Union at real estate and industry events as a subject matter expert and/or keynote speaker, while maintaining ongoing participation in relevant industry organizations, affiliations and networking events (e.g., WMBA).
• Coach & Develop Talent: Lead and mentor a team of Sr Sales Support professionals, providing ongoing coaching in business development, prospecting, relationship management, underwriting and loan structuring.
• Build Capability Through Partnership: Conduct joint calling, networking and market development activities with assigned team members to accelerate relationship-building skills and business generation capabilities.
• Develop Future Producers: Create and execute individualized development plans for Sr Sales Support staff, building a strong pipeline of future CRE producers for the organization.
• Expand Market Reach: Grow BECU’s presence in existing and emerging markets by leveraging team-based coverage strategies, mentorship and coordinated business development efforts.
• Increase Production Capacity: Strengthen overall production capacity by effectively leading and leveraging Sr Sales Support resources.
• Build a High-Performance Culture: Foster a collaborative, accountable team environment that promotes member service excellence, credit compliance and sustainable production growth.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

• Meaningful Leadership Impact: Step into a high-visibility player-coach role where your leadership directly influences CRE growth, team capability and member outcomes.
• Complex, High-Impact Work: Work with sophisticated commercial real estate and Affordable Housing opportunities that challenge your financial, analytical and relationship-management expertise.
• Strategic Market Influence: Expand BECU’s presence in existing and emerging markets while representing the organization within the commercial real estate and broader business community.
• Relationship-Driven Success: Build long-term partnerships with commercial members and create solutions that balance member value, business objectives and responsible risk management.
• Cross-Functional Collaboration: Partner with Credit Administration, Neighborhood Financial Centers, leadership and external stakeholders to move complex opportunities forward.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor’s degree in business, or equivalent work or educational experience.
• Minimum of 10 years of commercial relationship management experience with mid-sized businesses or commercial real estate investors.
• Minimum of 7 years of experience working with complex commercial real estate investors, interpreting and understanding their more complex financial statements.
• Minimum of 2 years of people management experience.

Desired Qualifications:

• Excellent sales, cross-selling and business development skills using an established sales performance management process.
• Strong working knowledge of state and federal regulatory compliance laws, credit union credit policy, business & commercial loan products and services, accounting, marketing, sales, and financial and credit/portfolio management principles.
• Proficient verbal and written skills to effectively communicate at all levels in the organization, including executive management.
• Proven experience leading through influence while developing junior bankers, relationship managers or sales professionals. 
• Demonstrated ability to coach, mentor and develop commercial lending professionals in team-based sales environment.
• Strong financial acumen and analytical skills.  Ability to assess credit risk in CRE and Affordable Housing opportunities.
• Thorough understanding of product profitability and pricing analysis.
• Strong team-building skills.

JOIN THE JOURNEY:

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.