Americans with Disabilities Act (ADA), Asset Management, Budget Forecasting, Budget Management, Budget Reporting, Building Codes, Business Administration, Business Continuity Planning (BCP), Business Plan, Business Services, Business Strategy, Business Support, Capital Budgeting, Capital Equipment, Capital Project, Childcare, Computerized Maintenance Management System (CMMS), Construction, Construction Management, Continuous Improvement, Contract Negotiation, Cost Control, Cost Reporting, Cross-Functional, Data Analysis, Distributed Control Systems (DCS), Distribution Services, Dry Cleaning, Emergency Planning, Emergency Response, Establish Priorities, Expense Analysis, Expense Tracking, Facilities Management, Facility Management Software, Finance, Financial Policies, Financial Reporting, Fitness, Furniture, HVAC, Housekeeping/Cleaning, Landscaping, Leadership, Legal, Lift/Move 50 Pounds, Maintain Compliance, Maintenance - HVAC, Maintenance Services, Market Analysis, Market Research, Material Moving, Mentoring, Microsoft Office, OSHA, Operational Improvement, Operational Strategy, Operations, Operations Management, Physical Demands, Plumbing, Process Improvement, Procurement Strategy, Project/Program Management, Real Estate, Reporting Skills, Retail, Safety Standards, Safety/Work Safety, Service Delivery, Staff Requirements, Strategic Planning, Team Lead/Manager, Team Player, Time Management, Trend Analysis, Vendor/Supplier Management
Our Real Estate team takes on the task of finding and managing over 1,600 stores, DCs, and offices. Their scope is pretty big, as we are a multi-national retailer with over 1,600 leased stores, offices, and distribution centers in the US, Canada, Puerto Rico, and Hong Kong. The team also supports new store growth through market analysis and research with the industry’s best data resources and analytical tools. In addition to supporting the stores, we work directly with the Real Estate Legal, Facilities, New Store Construction, and Finance teams.
About the Location:
Collaborative Work Environment:
At PetSmart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote “flex day” (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.
About the Job:
SUMMARY
The Sr. Manager, Corporate Facilities will lead the strategy, operations, and continuous improvement of corporate campuses and office facilities. This role is responsible for creating safe, efficient, and employee-centered workplaces that support business objectives, reflect our brand, and enhance overall employee experience. The ideal candidate combines strong operational leadership with a passion for workplace innovation and service excellence within a pet-first culture.
ESSENTIAL DUTIES AND RESPONSIBILITIES (including but are not limited to the following):
- Team Leadership: Lead, mentor, and develop a team of facility operations and critical Business Service staff. Build a service-focused culture that prioritizes employee needs and operational excellence.
- Continuous Improvement: Drive continuous improvement initiatives that enhance operational efficiency, employee experience, and workplace service delivery across the corporate campus environment.
- Corporate Facilities, Print Center and Business Center (mailroom) Oversight: Manage daily operations of corporate buildings, including offices, support centers, and associated infrastructure to ensure functionality, safety, and efficiency of our Amenities, Print Center and Business Center.
- Budgeting & Reporting: Develop, manage, and track/monitor Expense and Capital budgets for the for the department and related projects, ensuring adherence to financial policies and cost controls. Deliver detailed financial reporting and cost-effective solutions to senior leadership. Analyze spending trends and forecast budget needs throughout the fiscal year. Project Leadership: Plan and execute capital improvement projects, renovations, expansions, and relocations. Serve as the liaison between internal stakeholders, design teams, contractors, and external vendors.
- Strategic Space Planning: Lead long-term planning for office layout, workspace optimization, hybrid work accommodation, and future growth. Collaborate with HR and IT to enhance employee productivity and workplace satisfaction. Manage space planning software to provide reporting to the business for space planning decisions.
- Vendor & Contract Management: Select, negotiate, and oversee contracts with third-party service providers for maintenance, cleaning, landscaping, HVAC, security and campus amenity providers such as Child Care, Café and Fitness Center.
- Business Service Request (BSR): Manage the Business Services Request (BSR) work order system and schedule, prioritize, and complete BSR requests, as well as office space needs at the Phoenix Home Office, this is inclusive of furniture and or storage needs. Partner with onsite engineering on HVAC, Lighting, Plumbing, and other building related needs.
- Asset Management: Manage a centralized asset inventory system to track and manage all facilities-related assets, including furniture, fixtures, equipment, and capital infrastructure. Ensure accurate lifecycle tracking, coordinate asset repairs and replacements, and align with budget planning and procurement strategies. Work closely with internal stakeholders to ensure visibility, accountability, and optimal utilization of assets.
- Emergency Preparedness & Compliance: Ensure that all corporate facilities comply with OSHA, ADA, local building codes, and company safety standards. Plays a key role in emergency response plans and business continuity strategies.
QUALIFICATIONS:
- Bachelor’s degree in Facilities Management, Construction Management, Business Administration, or related field and/or an equivalent combination of education and professional experience.
- A minimum of four (4) years of progressive experience in facilities or operations, preferably within retail or corporate environments. Experience should also include leadership experience managing complex or multi-site operations.
- Experience supporting hybrid or flexible work models in a corporate environment.
- Proven project management skills with a proven ability to lead projects from conception through completion.
- Proficiency or ability to learn facilities management software (e.g., CMMS systems) and Microsoft Office.
- Certified Facility Manager (CFM), Facilities Management Professional (FMP), or related certification is a plus.
SUPERVISORY RESPONSIBILITIES
- Lead and develop a diverse Team of facilities professionals, department managers, business services support Associates, and external contractors.
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS
This role requires a combination of office and onsite facilities work, including walking corporate campuses, conducting inspections, lifting or moving materials up to 50 pounds, and occasionally working in confined spaces or on ladders. The position may require work outside of normal business hours to support emergencies, projects, or operational needs.
Additional Job Considerations:
- This role requires collaboration, teamwork, and face-to-face interaction with colleagues, leaders, and/or clients.
- Being in the office ensures access to leaders, cross-functional partners, and resources necessary to make timely decisions and drive results.
- On-site presence in accordance with our FlexSmart policy supports our culture of innovation, mentorship, and engagement, which is integral to our success in developing the best team.
* This is not intended to be an all-inclusive, exhaustive list of all essential job functions for this position. PetSmart retains the right to change or assign other required job duties to this position.
About the Culture:
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed.
We’re more than a workplace, we’re Team PetSmart. Together, we grow, collaborate, and challenge ourselves to be the best in all we do. Our culture is built on belonging and shared purpose, where every voice and experience matters. Guided by our values, we strive to do what’s right, lead responsibly, and bring our passion for pets to life every day. Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You might be the right fit for this role or another opportunity across Team PetSmart.
Our home office offers outstanding amenities in a fun and rewarding workplace including:
- Pet-friendly environment, bring your pets to work and enjoy the on-site dog park!
- On-Site Events & Adoptions, enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
- “Top Dog” gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
- “Sit & Stay” Café serving fresh breakfast and lunch options, snacks, & more
- “Lil Paws” NAEYC-accredited onsite childcare facility providing high-quality early education
- Paid Volunteer Opportunities to spend time doing good for causes close to heart
- Print Center and Business Services, Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.