Sr. Manager, Distribution Center Operations
Location: Lynchburg, VA
Department: Supply Chain
Reports To: Sr. Director, DC Operations
Position Summary
The Senior Manager, Distribution Center Operations leads high-volume eCommerce Distribution Center operations through a team of Operations Managers and Front-Line Supervisors. This role is accountable for safety, service, productivity, quality, inventory accuracy, employee engagement, talent development, and financial performance.
This leader drives operational excellence, develops high-performing teams, and partners cross-functionally to achieve business objectives and build a culture of accountability.
Key Responsibilities:
Operations Leadership:
- Lead end-to-end DC operations including receiving, inventory, replenishment, fulfillment, and shipping.
- Deliver results against established safety, service, productivity, quality, inventory, and cost metrics.
- Manage labor planning, staffing, and resource allocation to support business demand and peak periods.
- Use operational data to identify performance gaps, drive corrective actions, and communicate results, risks, and opportunities to senior leadership.
- Drive consistent execution across shifts and departments.
People Leadership & Talent Development:
- Lead and develop Operations Managers and Supervisors supporting a large hourly workforce across multiple shifts and departments.
- Build leadership capability through coaching, performance management, succession planning, and development of future leaders.
- Establish clear expectations and foster a culture of accountability, engagement, inclusion, and recognition.
- Partner with Human Resources to attract, retain, and develop high-performing talent.
Continuous Improvement & Technology:
- Drive continuous improvement and process optimization to increase efficiency, reduce waste, improve scalability, and control costs.
- Apply root-cause analysis and data-driven decision making to solve complex operational challenges.
- Support optimization and implementation of WMS, LMS, automation, and other DC technologies.
- Lead change management, process standardization, and adoption of new operating methods.
Financial, Safety & Quality Management:
- Manage labor costs, operating expenses, and budget performance to achieve financial objectives.
- Promote a safety-first culture and ensure compliance with company policies and regulatory requirements.
- Partner with Safety, Loss Prevention, and Inventory Control to maintain a safe, secure, compliant operation.
- Ensure operational controls support inventory accuracy, quality standards, and audit readiness.
Cross-Functional Leadership:
- Partner with Transportation, CI, Customer Service, Finance, Technology, Inventory, Human Resources, and other business partners to achieve operational and company objectives.
- Serve as a key site leader, aligning priorities, removing barriers, and driving cross-functional problem solving.
Qualifications:
- Bachelor's degree in Business, Supply Chain, Logistics, Operations Management, or related field preferred.
- 8+ years of progressive leadership experience in distribution, fulfillment, warehousing, or supply chain operations.
- 5+ years leading exempt leaders, including Operations Managers and Supervisors.
- Experience leading large-scale eCommerce, Retail, or omnichannel fulfillment operations.
- Proven success delivering safety, service, quality, productivity, inventory, and cost results.
- Experience leading continuous improvement, operational transformation, and change initiatives.
- Strong knowledge of WMS, LMS, automation, and distribution center technology.
We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.
One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.
JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.