Global Merchant & Network Services (GMNS) brings together American Express'' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company's payment network and manages bank partnerships globally. Network & Acquirer Solutions (NAS) within GMNS drives the development of new payment services and products for the American Express Global Network Issuers, Acquirers and Merchants and is responsible for the operation of the payment network, safely and securely processing more than ~$1.6 trillion in transaction volume globally each year. The Acquirer Transaction Capabilities team within the NAS organization is at the tip of the spear of the proprietary transaction process. We power billions of transactions resulting in merchants being paid and continuing to welcome American Express cardmembers and their cards.
About the role
Reporting to the Director of Network Capability Delivery, the Sr. Manager, Digital Product Management will be responsible for delivering the Network capabilities to support the modernization of the Authorization platform driving our transaction processing. The Sr. Manager, Digital Product Management, has ultimate responsibility for delivering the product backlog working with business, Product development, compliance, architects and engineering to realize the product vision driving a well-managed development roadmap with set release cycles. You will work among high performing product, process, and engineering teams obsessed with problem solving. You will have a passion to drill down to the core problem statement for our customers and offer digital solutions. Working with our partners you will develop Capability roadmaps and prioritize features that optimize shareholder value while solving customer problems. You enjoy being challenged in a fun, collaborative, diverse, and inclusive team environment.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
- Bachelor's degree in computer science, Computer Engineering or related field
- MBA or master's degree in computer science, Computer Engineering or related field preferred
- 7+ years' experience as a product owner or manager within a digital product development team
- Consultancy/Strategy and AI experience a plus
- Network Authorization background preferred
- Exceptional interpersonal, leadership and influencing skills with the ability to build positive relationships, and influence decisions with a variety of cross-functional stakeholders (business, engineering, compliance, etc.,)
- Excellent written and verbal communication skills
- Highly organized with a can-do attitude
- Ability to put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders
- Demonstrated teamwork and excellent collaboration skills
- Demonstrated ability to self-start, carve opportunities out of ambiguity and operate with a high degree of independence
- Experience with Agile methodologies including Scrum, Kanban and SAFe
- Demonstrated ability to adapt and lead through changing and conflicting priorities - Self-starter who is highly comfortable with ambiguity
- Proficiency in creating presentations
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
- Define product vision, strategy & roadmap understanding end user needs
- Continuously engage with partners and stakeholders to review growth opportunities for the product
- Demonstrate learning agility, ability to make decisions quickly and with the highest level of integrity
- Coach and mentor Product Owners in the team
- Extensive experience developing new product concepts, managing a complex backlog, and working closely with scrum teams to assess development feasibility
- Managing the product life cycle from strategic planning to tactical execution closely partnering with business and engineering teams
- Define OKRs, collect and report product metrics that are clear and concise to articulate the impact of decisions and growth projections
- Partner closely with Technologies to translate Business requirements into solutions that meet customers' needs.
- Assess value, develop use cases and prioritize features and user stories to ensure that work focuses on those with maximum value that are aligned with the product strategy
- Craft high quality user stories with robust acceptance criteria
- Take a leading role in the iteration planning and product release plans, creating clear sprint/increment goals
- Take a leading role in delivery of features as they progress through the development lifecycle, mitigating impediments and tracking completion against sprint/increment goals
- In-depth knowledge of Agile processes and principles: backlog refinement, sprint planning, writing user stories, MVP, sprint demos
- Keep up to date with industry, competitor, Agile/SAFe methodologies, AI and new trends
- Define product vision, strategy & roadmap understanding end user needs
- Continuously engage with partners and stakeholders to review growth opportunities for the product
- Demonstrate learning agility, ability to make decisions quickly and with the highest level of integrity
- Coach and mentor Product Owners in the team
- Extensive experience developing new product concepts, managing a complex backlog, and working closely with scrum teams to assess development feasibility
- Managing the product life cycle from strategic planning to tactical execution closely partnering with business and engineering teams
- Define OKRs, collect and report product metrics that are clear and concise to articulate the impact of decisions and growth projections
- Partner closely with Technologies to translate Business requirements into solutions that meet customers' needs.
- Assess value, develop use cases and prioritize features and user stories to ensure that work focuses on those with maximum value that are aligned with the product strategy
- Craft high quality user stories with robust acceptance criteria
- Take a leading role in the iteration planning and product release plans, creating clear sprint/increment goals
- Take a leading role in delivery of features as they progress through the development lifecycle, mitigating impediments and tracking completion against sprint/increment goals
- In-depth knowledge of Agile processes and principles: backlog refinement, sprint planning, writing user stories, MVP, sprint demos
- Keep up to date with industry, competitor, Agile/SAFe methodologies, AI and new trends