Sr Manager, Education Products

Job Summary

The overall purpose of this position is to support education product development across IEEE by proactively managing a portfolio of education products that drive revenue for IEEE along with consistent value for our members and customers. This role works with IEEE education volunteers and staff to facilitate the development of education products and programs and provides strategic leadership for the IEEE Credentialing Program. Key activities for this role include analysis of customer behaviors, market opportunities, and competitive products, salesforce enablement and training, managing the development, launch, and lifecycle of education products, and the tracking and analysis of business analytics. He/She works cross-functionally to define the product roadmap, identifies and supports partners and volunteers, and project manages the overall production process. The incumbent is a growth-focused team player who has demonstrated abilities in business planning and analytics, product management, growth strategies, and revenue generation.

The role reports to the Sr. Director, Continuing Education and Workforce Development, and leads a staff of two or more employees.

Key Responsibilities

60% Product Management

• Collaborates with IEEE Volunteers, Staff, and other Stakeholders to facilitate the creation and curation of high-quality education products and services.
• Conducts business and market analysis to select market-relevant continuing education product topics in collaboration with the Sr. Director, Continuing Education and Workforce Development.
• Negotiates and establishes contracts with subject matter experts, IEEE Societies, vendors, or others that will be involved in the creation of assigned products.
• Creates and maintains product development project plans for each assigned product from product conception to release.
• Manages and collaborates closely with subject matter experts, internal and external employee and volunteer stakeholders, Marketing, Instructional Design and Production, and others to ensure realistic development timelines are created and deadlines are met.
• Serves as the voice for the customer, ensuring that products are developed with the end user in mind and that take into account current learning trends and customer feedback.
• Ensures that IEEE education product quality standards are met in all products released.
• Manages the setup of products within IEEE systems.
• Provides product training to sales, marketing, and customers as needed.
• Assists in the creation of marketing collateral to support product sales.
• Stays abreast of the continuing education market to identify market trends and development techniques.
• Plans, directs, and coordinates product introductions to the marketplace in collaboration with marketing and sales.
• Tracks product financials, determining product health and ensuring that partner payouts are made in a timely manner.
• Uses AI to streamline workflows.
• Collaborates with 3rd party partners to identify and bring to market products that complement the IEEE professional education portfolio, including negotiation of terms, contracting, procurement, partner payouts, and stakeholder engagement.
• Regularly analyzes product performance and makes recommendations for improvement, growth, or sunsetting of products within the portfolio.
• Regularly provides reports on product performance metrics to key stakeholders throughout the organization.

30% Credentialing Program Leadership

• Provides strategic leadership for the growth of the IEEE Credentialing Program.
• Ensures the program aligns with current credentialing standards and market trends.
• Represents the IEEE Credentialing Program at conferences, events, webinars, and member meetings with the goal of increasing thought leadership and bringing on new providers.
• Supports marketing efforts for the IEEE Credentialing Program, including maintenance of the program website.
• Participates in sales conversations with the goal of bringing on new credentialing providers.
• Grows the revenue of the program.
• Serves as a subject matter expert on workforce development, professional credentialing, and non-degree credentials.
• Collaborates with the IEEE Credentialing Committee, ensuring committee members have the resources they need to review applications and fulfill their responsibilities effectively.
• Manages staff and consultants engaged in supporting the IEEE Credentialing Program.
• Coordinates with technology vendors that provide platforms used to support the IEEE Credentialing Program, along with internal IT resources.
• Manages contracts as needed to support the IEEE Credentialing Program.

10% Staff and Volunteer Management

• Leads a small team of product and program managers (both staff and consultants) to achieve program and revenue goals.
• Sets goals and conducts annual performance reviews.
• Creates an inclusive environment where staff and volunteers feel supported, appreciated, and engaged.
• Leads volunteer committees and sub-committees/project teams, as assigned.

Travel Information

• 10% Domestic and International

Education

• Bachelor's degree or equivalent experience Business Administration, Product Development, Education, or Marketing preferred. Will also consider candidates with relevant non-degree credentials.
• Master's or other advanced degree Master's Degree in Business Administration (MBA) Pref

Work Experience

• 7-10 years Product management experience, preferably in a global educational content environment Req
• 4-7 years Project management experience required, including the creation of project plans Req
• 2-4 years Experience leading teams successfully Pref
• 4-7 years Increasing revenue responsibilities Pref
• 4-7 years P&L, financial analysis, and budgeting experience Req
• Market research experience Pref
• Working knowledge of global trends in education, credentialing, and engineering Pref

Licenses and Certifications

• Product Management Certificate Pref

Skills and Requirements

• Strong analytical skills, particularly in portfolio management and finance
• Strong organizational and project management skills; Ability to manage projects in an organized and effective manner
• Excellent communication skills, verbal and written
• Excellent interpersonal and negotiation skills; ability to work successfully with teams across the organization
• Experience working with volunteers highly preferred
• Experience working with a sales team highly preferred
• Strong presentation skills
• Expertise with Microsoft Office Suite, Google Workspace
• Must be able to work flexibly and cooperatively in a matrix organization
• Experience managing staff and consultants effectively
• Ability to synthesize and analyze data and prepare and present reports effectively
• Strict attention to detail
• Ability to work well under pressure while meeting tight deadlines
• Creative problem solver; Seeks creative solutions when needed to ensure products are released on-time and on-budget

Other Requirements:

As defined in IEEE Policies, individuals currently serving on an IEEE board or committee are not eligible to apply.

PLEASE NOTE: This position is not budgeted for employer-sponsored immigration support, this includes all persons in F (both CPT and OPT), J, H, L, or O status.

For information on work demands and conditions required for this position, please consult the reference document, ADA Requirements. This position is classified under Category I - Office Positions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

===============================================

Disclaimer: This job description is proprietary to IEEE. It outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management's right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.