Sr Manager, End User Computing

Job Description:

McDonald's growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald's will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald's Global Technology:

McDonald's Global Technology is here to power tomorrow's feel-good moments. That's why you'll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we're digitizing the Golden Arches. Combine that with our unparalleled global scale, and we're reshaping all areas of the business, industry and every community that is home to a McDonald's restaurant.

We Face Complex Tech Challenges:

We face complex tech challenges every day. But that's where our diverse and talented teams come in. They're made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced. Check out the McDonald's Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

Department Overview:

This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald's works. We offer outstanding foundational technology products and services such as Global Networking, Cloud, End User Computing, and IT Service Management!

Job Summary:

Reporting to the GTIO Director, End User Computing and working closely with the entire technology leadership team, the GTIO Sr. Manager will anticipate and lead the strategic and tactical needs for GTIO while leading all aspects of the translation of business needs into effective IT processes and technical solutions.

Accountabilities & Responsibilities:

• Help support the End User Infrastructure and Operations (EUIO) team providing strategic vision while balancing near-term deliverables.
• Develop and communicate a unified vision, strategy, and roadmaps for the EUIO team in collaboration with the broader operations team, GTIO leadership, and external collaborators.
• Understand McDonald's current support landscape of tools, processes, standards, automation, monitoring, hardware and more.
• Reviews appropriateness of technologies used for support components and recommends modifications and/or upgrades when vital to keep systems operating according to defined service level agreements and operating level agreements.
• Communicates changes in technology and services from the IT department to the appropriate channels and personnel.
• Contributes to the performance of a team by overseeing work of other employees. Identifies and solves complex problems potentially impacting the broader function; develops methods to address current and future customer needs.
• Accountable for handling projects with moderate risk. Manages budget and directs activities of the support teams.

Qualifications:

• Ability to manage collaborator expectations and resolve conflict.
• Ability to validate data acquired via other techniques and expose new areas for elicitation.
• Ability to conduct research into issues, solutions, products and evaluate new technologies, translating them into roadmaps and leadership presentation materials.
• Outstanding communication, presentation, and interpersonal skills, skilled at translating complex ideas into easily understandable business language.
• Ability to understand business challenges, drive process improvements and translate into solutions.
• Diligent, with outstanding analytical, technical, and problem-solving abilities.
• Exceptional relationship management skills and the ability to build and grow connections with people of all types and backgrounds from all over the world.
• Outstanding verbal and written communication skills, capable of persuading various parties to align on shared objectives.
• Highly collaborative along with independent critical thinking and creative problem-solving skills.
• Highly organized and meticulous, adept at balancing multiple engagements simultaneously.
• Comfortable with ambiguity and ability to navigate uncertainty.
• Naturally elevates others and builds a culture of belonging through engaging high-performing teams.

Compensation:

• Bonus Eligible: Yes
• Long - Term Incentive: Yes
• Benefits Eligible: Yes
• Salary Range: $141,955.00 - $177,444.00 per year

Additional Information:

• Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
• Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
• Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald's long-term incentive plan.
• McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.