Sr Manager, EPO Applications Support

T-Mobile USA, Inc

Bellevue, WA

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JOB DETAILS

JOB TYPE

Full-time, Employee

SKILLS

Agile Programming Methodologies, Analysis Skills, Billing, Business Administration, Business Analysis, Business Strategy, Career Counseling, Coaching, Computer Science, Cross-Functional, Customer Experience, Customer Support/Service, Data Management, Data Quality, Data Sets, Establish Priorities, Financial Support, Functional Analysis, Leadership, Microsoft Dynamics, Problem Solving Skills, Production Support, Project Planning, Project Tracking, Project/Program Coordination, Project/Program Management, Software Administration, Software Development, Software Testing, Stock Purchase Plans, Systems Maintenance, Telecommunications, Testing, Time Management, Traceability, Wireless Communications

LOCATION

Bellevue, WA

POSTED

30+ days ago

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

*** This position is located in Bellevue, WA - this is not a remote role. This is a hybrid schedule, requiring at least 3 days a week in office.

This role provides leadership and expertise to a team responsible for complex application support and development activities, supporting key Enterprise Program Office operations. It directs the analysis, design, development, and implementation of software applications and their components. The role involves managing project priorities, coordinating with key stakeholders, and ensuring alignment with business strategies. Additionally, this role is accountable for enterprise data repository governance, ensuring data integrity, accuracy, and accessibility to enable transparent, decision-grade reporting. Success is measured by effective project delivery, system stability, and team performance. The work impacts organizational efficiency and customer experience by maintaining and enhancing critical application systems.

Job Responsibilities:

Lead the application support team to ensure timely resolution of complex technical issues and maintain system stability
Manage the design, development, and implementation of software applications to meet business requirements and technical standards
Coordinate with cross-functional managers to integrate application projects and align with organizational priorities
Oversee project planning, prioritization, and progress monitoring to deliver solutions within scope and schedule
Provide coaching, performance feedback, and career development support to team members to enhance capabilities
Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

Bachelor's Degree and 7 years of related work experience
OR a combination of education and experience deemed equivalent (Required)
Acceptable areas of study include Computer Science, Business Administration, Project Management or related field.(Preferred)
7-10 years Telecommunications experience required preferably in the wireless industry (financial support, customer support/customer care, provisioning, or billing).
2-4 Years Management experience.
4-7 Years Experience supporting production applications ideally in Agile Methodology - specifically Microsoft Dynamics and Power Platforms as well as Airtable
4-7 Years - Experience managing data governance standards to ensure integrity, traceability, and reliability of reporting datasets
4-7 Years Experience coordinating development efforts with various stakeholders, including business analysts, project managers,development, customers, and vendors.
4-7 Years Business/functional analysis experience.
Software quality assurance experience including ability to define, review and implement detailed test plans.
Telecom experience (Preferred)

At least 18 years of age
Legally authorized to work in the United States

Base Pay Range: $134,600 - $242,900

Corporate Bonus Target: 20%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

EOE Statement

We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.

About the Company

T-Mobile USA, Inc

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