Sr. Manager, Healthcare Transformation, Digital Health

ORGANIZATION OVERVIEW

Funded by philanthropists Gary and Mary West, West Health is a nonprofit and nonpartisan organization that includes the Gary and Mary West Health Institute and Gary and Mary West Foundation in San Diego, and the Gary and Mary West Health Policy Center in Washington, D.C. These organizations work together toward a shared mission: lowering the cost of healthcare to enable successful aging with access to high-quality, affordable health and support services that preserve and protect their dignity, quality of life and independence. For more information, westhealth.org and follow @westhealth

West Health's focus is lowering healthcare costs, improving health outcomes, and enabling the creation of a system that is more transparent, competitive, affordable, person-centered, quality-driven, and sustainable. Specific focus areas include lowering national and consumer healthcare spending, promoting value-based care models, advancing integrated brain health, catalyzing patient-centered innovations, increasing price transparency, and limiting consumer exposure to high out-of-pocket costs.

POSITION SUMMARY

The Sr. Manager, Healthcare Transformation, Digital Health will lead high-profile collaborations with public and private sector partners, including hospital systems, to implement innovative, technology-enabled programs at scale. This role supports the creation and testing of new programs and helps ensure that successful initiatives are operationally feasible, scalable, and sustainable across a variety of healthcare settings.

The Sr. Manager serves as a senior operator and strategic integrator, aligning West Health's strategic priorities with partner operations across complex, multi-stakeholder environments. The role requires strong healthcare operations experience with exposure to clinical environments and an understanding of how digital health tools, including EHR-enabled solutions, are adopted and scaled in care delivery settings. The role requires strong program management capabilities, including the ability to synthesize complex information, manage timelines, dependencies, and cross-workstream deliverables, and drive effective execution across diverse stakeholders and partners. This role will also serve as an operational extension of West Health leadership, acting as a trusted proxy on complex initiatives and representing West Health in day-to-day execution when needed.

GENERAL DUTIES AND RESPONSIBILITIES

• Develop, implement, and communicate goals, priorities, and strategies for partnered initiatives, including managing timelines, dependencies, and deliverables to ensure alignment with West Health's strategic objectives and partner operating contexts.
• Provide leadership across internal and external project teams to support coordinated execution across multiple workstreams in complex healthcare environments.
• Create and implement best practices to address barriers to adoption, including challenges related to workflow design, EHR integration, stakeholder alignment, and operational readiness.
• Lead project meetings with collaborators and manage project plans, risks, dependencies, and deliverables, synthesizing inputs into clear recommendations and escalation needs to support timely decision-making.
• Identify key decisions, alignment opportunities, and execution risks where digital health solutions intersect with hospital operations and EHR-dependent workflows.
• Act as a bridge between senior executives and consulting partners, serving as a trusted representative of West Health and translating strategic intent into operationally sound execution.
• Apply working knowledge of clinical care delivery, including how digital health tools including EHRs, virtual care, AI, and predictive analytics, are used in practice to identify workflow integration challenges, surface adoption barriers, and support implementation decisions across partner settings.
• Coordinate and integrate work across multiple West Health initiatives to ensure consistency of approach, clarity of expectations, and sustained momentum.

General

• Remain informed on issues related to Successful Aging, including healthcare delivery trends, technology applications, and policy developments relevant to West Health initiatives.
• Identify and articulate critical assumptions, risks, and opportunities across initiatives.
• Manage relationships with consultants, vendors, and senior leaders to maintain alignment, pace, and accountability.
• Maintain the highest standards of professional integrity and confidentiality.
• Support additional initiatives or special projects as assigned by West Health leadership.
• Commitment to West Health's values and mission.
• This role requires a regular in-office presence from Tuesday through Thursday to support collaboration and business needs during core hours of 9 AM to 5 PM. Mondays and Fridays may be worked remotely, provided availability aligns with standard working hours. The primary focus is on fulfilling responsibilities, delivering results, and collaborating effectively with others.

QUALIFICATIONS AND EDUCATION

• Bachelor's degree in healthcare administration, public health, organizational leadership, or other related discipline required. Clinical and graduate degree preferred.
• 5-7 years of experience in clinical operations or health system environments, with direct exposure to care delivery workflows and participation in EHR-enabled or technology-driven implementations at scale.
• 5-7 years of experience managing complex, multi-year programs or portfolios, including responsibility for tracking milestones, dependencies, risks, and deliverables across multiple stakeholders.
• Demonstrated experience influencing senior leaders and driving execution without direct authority in complex healthcare environments, including situations involving operational resistance or ambiguous governance.
• Strong stakeholder management and executive communication skills, with experience working directly with clinical leadership, operational executives, IT partners, and external consultants.
• Ability to synthesize complex information and exercise sound judgment, translating ambiguity into clear insights, risks, and recommendations.
• Must believe in public health and science.

COMPENSATION AND BENEFITS

• The estimated salary range for this position is $165,000 - $185,000

We gladly offer:

• Up to 10% Annual Performance Bonus - rewarding your hard work and success.

• Hybrid Work Schedule - offering flexibility to balance your work and personal life.

• Comprehensive Benefits Package - including Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, Life Insurance, and a Flexible Spending Account to support your health and well-being.

• 100% Premium Coverage for Employee Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, and Life Insurance, plus 70% coverage for dependents for medical, dental and vision - ensuring both you and your family are well cared for.

• Generous 5% Retirement Plan Match - helping you build a secure financial future.

• Professional Development Reimbursements - investing in your growth and career advancement.

• 15 Days of Paid Time Off plus 16 Paid Holidays - promoting a healthy work-life balance and time to recharge

West Health Institute is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, color, religion, national origin, sexual orientation, gender, marital status, age, disability, or veteran's status.