Sr. Manager, Learning & Development Solutions at Quest Diagnostics Alert: Scammers may offer fake Quest jobs using LinkedIn and other platforms. Click here to learn more. Skip to main content ; Career areas Phlebotomy Laboratory Specimen processing Drivers Transportation and logistics Customer Service Per diem and on call Sales Technology Corporate Medical, scientific, and R&D Internships All jobs India based jobs Who we are Culture Benefits Upcoming events What we do Innovation and insights Start your career with Quest Veterans at Quest Job seeker resources Job alerts Saved jobs My profile Current employees Search Search by Keyword Search by Location 5 miles 15 miles 25 miles 35 miles 50 miles Radius Search More: Impact Discover a role that empowers some of life's most important healthcare decisions. Sr. Manager, Learning & Development Solutions Apply Save roleSaved role Category Corporate Location Secaucus, New Jersey Job function Human Resources Job family Organizational Development Shift Day Employee type Regular Full-Time Work mode Hybrid Job DescriptionPay Range: $150,000-172,000, plus yearly bonusSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.Benefits Information: We are proud to offer benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hoursBest-in-class well-being programsAnnual, no-cost health assessment programBlueprint for WellnesshealthyMINDS mental health programVacation and Health/Flex Time6 Holidays plus 1 MyDay offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending Accounts Annual incentive plansMatching gifts programEducation assistance through MyQuest for Education Career advancement opportunities and so much more!The Learning and Development Solutions team is focused on supporting a culture at Quest where all colleagues can develop, grow, and be successful in their current roles as well as build meaningful careers.The team fosters high quality learning and development experiences by setting and enforcing standards for quality learning solutions, managing EMPower Learn as our primary platform for learning, providing engaging learning content through EMPower, and supporting our community of learning professionals in their efforts to create and manage effective learning experiences.The Sr. Manager, Learning and Development Solutions will lead a team of L&D specialists and play a key leadership role in setting and driving the strategic direction for learning and development at Quest, promoting a skills-driven learning culture that best supports employee development. This role will lead the programmatic and technology approaches to cultural transformation including enhancements to the learner experience; alignment of needed skills with current and future roles; best practices for live, virtual, and online learning; advancing methods for learning in the flow of work; managing content availability; and learning management system enhancements.The incumbent will also provide leadership and subject matter expertise for complex, large, and enterprise-wide projects, such as new technology or system implementations, leveraging the application of analysis, design, development, implementation, and evaluation (ADDIE) principles.The Sr. Manager will also have responsibility to manage and advance strategic workforce development projects that focus on enhancing employee skills.The position is hybrid (3 days per week in office) will be based at Quest Diagnostics'' HQ in Secaucus, NJ. Responsibilities: Develops and executes strategic plan to promote a skills-focused culture of learning, aligned with business goals and workforce development needs. Manages, guides, and inspires the Learning & Development Solutions team to deliver high quality, customer-focused services for the day-to-day team operations including content creation and curation, learning solution consultations, facilitation of the Learning Community of Practice, creation of user guides and job aids, management of enterprise training assignments, reporting and use of dashboard tools, implementation of LMS upgrades, addressing escalated service requests from the HR Service Center, and LMS tool optimization/planning.Researches and implements new approaches for engaging learners, including the use of technology, emphasizing application and practice in the flow of work.Builds organizational capability to design and deliver high quality learning solutions including management of the L&D playbook, governance, the effective use of instructional design/authoring tools and delivery, and the introduction of innovative approaches to learning. Provides strategic direction for special development projects and programs and leads learning/training approaches for larger enterprise initiatives.Develops and executes plan to better connect learner skill needs with LMS course content, creating a library of skills and competencies connected to job roles and levels.Develops, maintains, and actions on ongoing L&D evaluation metrics, including learning satisfaction, acquisition, application, and impact.Partners closely with: HRIT on the strategic approaches, feature deployment, and roadmap for the LMS; HR Service Center on day-to-day support, tools, reference guides, and escalations to the Learning and Development Solutions team;HRBP's to assess client group development needs and deploy learning solutions critical for job and career growth;Organizational Effectiveness and Belonging COE colleagues on development approaches to support leadership development, performance, career growth, succession planning, change management, engagement, and culture & belonging; L&D leaders aligned to internal functional groups to recommend development approaches consistent with the L&D playbook standards, governance approaches, and best practice; andExternal providers (instructional design, content partners, etc.) to provide high quality content, consultation, tools, materials, etc. while ensuring accountability for deliverables. Aligns employee development needs with talent management initiatives (e.g. leadership and other competency models, career paths, etc.), in partnership with the Talent Management team and other key stakeholdersOn occasion: facilitates instructor led workshops for specific skill-building initiatives; designs EMPower modules for high-profile, enterprise-wide initiatives. Actively engages as a team member of the Organizational Effectiveness and Belonging Center of Excellence, advancing programs and strategies to promote a healthy, engaged, and productive workforce ready to meet Quest's business goalsQualifications: Minimum 5-7 years demonstrated experience designing and developing adult training with emphasis on career development Advanced instructional design and development skills, with a demonstrated mastery of adult learning principles. Proven expertise in high-level leadership/management/soft-skills ILT and eLearning design and development. Strong orientation towards the ADDIE model, with the ability to execute accordingly. Experience designing and implementing effective learning and development solutions and programs for an enterprise with large scale initiatives executed across multiple business and functional units, ideally within a healthcare service environmentExperience, understanding, and application of processes and products in enterprise-level learning and development programsUnderstands and uses technology enabled solutions to increase speed and effectiveness of learning and development solutions. Familiarity with project management approaches, tools and phases of the project lifecycleFamiliarity with instructional design/video editing tools such as Articulate Rise 360 Demonstrated ability to use business process excellence tools to continually improve programs based on changing environment, business requirements, stakeholder requirements, and feedback mechanisms.EducationBachelor's Degree in adult education, instructional design, organizational behavior, industrial/organizational psychology, HR management, or related field Master's Degree (MBA, Masters in Organizational Development, Adult Education or related field) preferred OtherExperience with an LMS, including administrative functions Experience with tools used to develop elearning preferred (e.g. Articulate, ClipChamp)Ability to inspire and develop a team as well as work independently, part of a team, and with colleagues in a COEAbility to prioritize and meet deadlines in a fast-paced environmentAbility to effectively interact with colleagues at all levels within the organizationExcellent customer service, interpersonal, verbal and written communication skillsAbility to drive large-scale culture change initiatives/projects Attention to detail, problem solving, and organization skillsStrong facilitation, consultation, and influence without authority skillsAbility to maintain composure in stressful situationsMicrosoft Suite: Word, PowerPoint, Excel, Outlook, Teams, SharePointAdjust priorities quickly as circumstances dictate. Maintain composure under pressure Ability to manage multiple tasks Quality decision making skills56554Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. Share this job Facebook X LinkedIn Email Explore this location Explore "I love working here because Quest has been my second family and second home. I''ve experienced a wholesome work environment, and good management." * Quest Employee Featured Jobs Recently Viewed Jobs Saved Jobs Phlebotomist I P/T Devon, Pennsylvania 03/26/2026 Phlebotomist II Fort Worth, Texas 03/26/2026 Phlebotomist II Flower Mound, Texas 03/26/2026 No jobs have been saved. No jobs have been saved. What it's like to work here Culture Our people contribute to fostering an inspiring and supportive workplace where we empower better health for our customers every day. Through our 11 Employee Business Networks (EBNs) employees can grow, connect, and contribute with professional development, mentorship, EBN program offerings, and community engagement. Each of our Quest Employee Business Networks is open to all employees. View more Benefits We strive to ensure our people live a healthier lifestyle by offering programs and solutions that help you take care of yourself and those you love. Find out how our benefits give you everything you need to live your best life. View more Corporate Social Responsibility Report We''re committed to promoting a healthier world, creating an inspiring workplace, and building value for all stakeholders. Discover how we''re making this happen in our annual reports. View more Job Seeker Resources | Quest Diagnostics No matter where you are in your journey with us, you''re probably curious about our hiring process. With that in mind, check out some of the most frequently asked questions we get from candidates below. View more Upcoming events | Quest Diagnostics Our events are the perfect way to meet us and discover more about what it means to choose a career with Quest. Here's the place to keep your calendar up-to-date with all the details of our upcoming virtual and in-person events. View more Innovations and Insights | Quest Diagnostics We're a customer-first organization dedicated to creating a healthier world. We offer an environment that encourages curiosity. Ready to collaborate with us? Explore the areas below or search all open jobs to discover your next meaningful and challenging role. View more Students & early career | Quest Diagnostics Whether you are transitioning from high school, college or to civilian life after serving in the military, we have programs that can help you reach your goals - and share in the incredible work we do. At the same time, you'll be able to enjoy the satisfaction that comes with joining a network of 50,000 brilliant minds united by a shared passion to build a healthier future. View more Load more Why get job alerts? To stay in touch with us, we encourage you to sign up for our job alerts. Once registered, we'll match you with current and future career opportunities. You'll also receive updates about Quest news, events, and other exciting opportunities. Sign up today! Equal employment opportunity Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any any other legally protected status . Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary. Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form. Our company Equal opportunities E-Verify Know your rights NLRA employee rights Los Angeles County FCOE Our company About us How we operate What we do Corporate responsibility Culture and belonging Actions and insights Suppliers Shop tests Locations Careers Investors Specialty labs Newsroom Connect With Us Facebook X YouTube LinkedIn Instagram Site map Privacy Terms Cookie Notice Contact us Language assistance / non-discrimination Asistencia de idiomas / Aviso de no discriminación / Privacy Shield Accessibility Quest, Quest Diagnostics, any associated logos, and all associated Quest Diagnostics registered or unregistered trademarks are the property of Quest Diagnostics. All third-party marks- and -are the property of their respective owners. 2026 Quest Diagnostics Incorporated. All rights reserved. Image content features models and is intended for illustrative purposes only.