Sr. Manager of IT & Enterprise Software Strategy

What you'll do:

IT & Enterprise Technology Leadership

• Oversee IT support operations, including service desk and end-user support, ensuring high-quality, responsive service delivery.
• Define and drive Ceribell’s IT and enterprise software strategy aligned to business goals, scalability, and security.
• Partner cross-functionally to translate needs into roadmaps, investment plans, and compliant solutions, while supporting annual planning and budgeting.

Enterprise Software & Vendor Strategy

• Own the lifecycle of enterprise software, including optimization, implementation, and retirement.
• Lead vendor contract negotiations where needed, performance oversight, and ensuring alignment with cost, risk, and service expectations.
• Establish governance frameworks for evaluating and approving new tools to minimize sprawl and optimize the tech stack.

Operational Excellence

• Drive operational processes across IT and enterprise systems, including, system administration and support models and access management and lifecycle processes.
• Track key performance metrics to ensure reliability, efficiency, and service quality.

Program & Portfolio Management

• Lead portfolio planning and prioritization across IT and major enterprise software initiatives.
• Partner with cross-functional teams to deliver large-scale programs, ensuring clear timelines, resource alignment and risk management.

Technology & Process Innovation

• Evaluate tools, platforms, and methodologies to improve operational efficiency, system scalability and user experience.
• Lead change management for new systems, development practices, and infrastructure improvements.

Stakeholder Communication

• Provide regular reports on software portfolio health, risks, timelines, and strategic progress to leadership.
• Serve as the operational “glue” between the business and enterprise software.

What We're Looking For: 

• 10+ years of experience in IT, enterprise software, or technology-driven organizations, with 5+ years in strategic or operational leadership roles.
• Bachelor’s degree preferred in Information Technology, Computer Science, Information Systems, Business Administration, or a related field.
• Proven track record leading IT Support and large-scale enterprise software initiatives from planning through execution.
• Strong ability to translate business goals into actionable operational plans.
• Exceptional communication, leadership, and stakeholder management skills.
• Experience with budgeting, and resource forecasting.
• Experience in a regulated industry (e.g., medical device, health tech, etc).
• Background in IT leadership, enterprise systems, program management or related disciplines.
• Familiarity with compliance requirements such as SOC2, HIPAA and SOX.