Sr Manager, Operations Process - Interconnected Order Pickup Experience

Position Purpose:

• Position Purpose: Lead the development and execution of cross-functional operational strategies across the store order fulfillment journey that connect customer and associate experiences, business priorities, operational processes, and technology capabilities to deliver scalable solutions and measurable business outcomes.

• Key Responsibilities:

• 30% - Manage Core Operational Projects - Manages, drives and delivers core operational projects focusing on systems integrations/enhancements and/or process improvements. Subject matter expert on system and processes pertaining to the organization. Creates and maintains project deliverables through planning and schedules, meeting quality of output, schedule and budget parameters.

• 20% - Provides guidance and training - Provides guidance and training specific to area of expertise. Assists in collaborating findings from data and making recommendations. Demonstrates proficiency of specific processes both orally and in writing presentations. Subject matter expert regarding operations and processes within the Services Business

• 20% - Provides Resources and input on major process improvements - Guides organization on best-in-class technology, processes and tools associated with benchmarking other companies. Maintains vendor relationships and seeks out additional partners amongst industry and business leaders. Stays abreast of the competitive landscape, consumer data for their areas of expertise. Provides input and resources in driving major process improvement initiatives for the Services Business.

• 30% - Strategic Planning - Develops and implements changes that improve overall organizational and operational processes that create productivity and efficiency gains, simplifying the business. Communicates effectively at all levels and ensures actions and deliverables are completed in an excellent fashion.

Direct Manager/Direct Reports:

• This Position typically reports to the Sr. Director Services Strategy
• This Position has 5+ Direct Reports

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be 18 years of age or older
• Must be legally permitted to work in the United States

Preferred Qualifications:

• Professional experience in operations management and process management
• Intellectual curiosity
• Self-starter
• Project management skills

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:

• 8

Preferred Years of Work Experience:

• 8

Minimum Leadership Experience:

• 4

Preferred Leadership Experience:

• 7

Certifications:

• None

Competencies:

• Business Insights

• Collaborates

• Builds Networks

• Communicates Effectively

• Strategic Mindset

• Excellent written and verbal (presentation) communication skills.

• Ability to manage multiple projects and demands.

• Strong business, functional and/or store knowledge.

• Strong quantitative skills such as statistics and data analysis.

• Strong operations, retail and/or field experience.

• Ability to form strong technical and field partnerships with internal and external contacts.

• PAY RANGE

• PAY RANGE

Starting pay may vary based on factors including, but not limited to, position offered and location.

$0.00 - $0.00

• Work Location

• Work Location

Onsite - These roles offer the opportunity to be part of a team at a specific physical location. Associates in these locations work in person at a local store, warehouse, or office, supporting daily operations and building strong relationships with their teams.

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Work Location

Onsite - An associate in an onsite role works in a specific Home Depot location in order to complete their job duties.

Multisite - An associate in a multisite role works from multiple locations (e.g. Home Depot location or a customer's homes) to complete their job duties.

Hybrid - A hybrid role blends in-office and remote/virtual work locations. An associate will work from a designated Home Depot location on some days and remote/virtually on others.

Remote/virtual - An associate in a remote/virtual role does not have to be at a designated Home Depot location to complete their job duties.

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