Job Description
We are seeking a highly skilled and experienced Senior Manager to join our Outbound Communications team at Amazon. In this role, you will lead a team of Product Managers to drive the vision, strategy, and execution of our next-generation outbound messaging platform. You will be responsible for developing innovative solutions that enhance our ability to deliver personalized, timely, and relevant communications to millions of Amazon customers worldwide across multiple channels including email, push notifications, SMS, and emerging technologies.
Key job responsibilities
- Lead the development and execution of the product roadmap for Amazon"s Outbound Communications platform, aligning with business goals and customer needs.
- Manage a team of Product Managers, providing mentorship, guidance, and career development.
- Collaborate with engineering teams to define technical requirements, architecture, and implementation strategies for new features and capabilities.
- Partner with data science teams to leverage AI/ML technologies for improving message personalization, timing, and relevance.
- Work cross-functionally with marketing, design, legal, and business teams to ensure alignment and successful product delivery.
- Develop and track key performance metrics to measure the success of outbound communication initiatives and drive continuous improvement.
- Stay current with industry trends and emerging technologies in digital communications and customer engagement.
- Represent the Outbound Communications team in senior leadership meetings and drive strategic decisions.
A day in the life
If you"re passionate about revolutionizing how businesses communicate with customers and want to lead a team at the forefront of innovation in outbound communications, we"d love to hear from you!
Numbers & Facts
| Location | Seattle, WA |
| Industry | Retail |
| Company Size | 10,000 employees or more |
| Year Founded | 1994 |
| Website | http://Amazon.com/militaryroles |
About Company
At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.
It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here
Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
Skills
- Artificial Intelligence (AI)unmatched
- Career Counselingunmatched
- Continuous Improvementunmatched
- Cross-Functionalunmatched
- Data Scienceunmatched
- Emerging Technologyunmatched
- Industry/Trade Analysisunmatched
- Leadershipunmatched
- Legalunmatched
- Marketingunmatched
- Mentoringunmatched
- Performance Analysisunmatched
- Performance Metricsunmatched
- Process Improvementunmatched
- Product Planningunmatched
- Requirements Managementunmatched
- Short Messaging Service (SMS)unmatched
- Team Lead/Managerunmatched
- Time Managementunmatched
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