Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Senior Manager-Privacy Operations & Integration will sit within the newly formed Global Privacy Center of Excellence (GPCE) and be part of a team who is responsible for enabling privacy across the First line of Defense (1LOD). This role will assist with the execution of privacy and data protection standards across business units to manage privacy risk within processes, products, projects, third-party services, or other activities that involve the processing of personal data.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
- 5+ years of experience within a Privacy risk management or oversight function
- Demonstrable knowledge of either the GDPR, CCPA or GLBA
- Advanced Degree
- Industry credentials (e.g., IAPP)
- Knowledge of non-US/European Privacy and Privacy adjacent regulations
- Prior Financial Services or Banking Industry experience
- Prior experience with privacy-related processes across an Enterprise or local level for a financial services company
- Prior experience with driving results in a fast-paced environment often with significant ambiguity and needing to make decisions with less than perfect information
- Prior experience using enterprise-thinking to quickly identify areas of improvement
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Primary Responsibilities:
- Assist with embedding privacy into daily operations, design, products, and processes
- Support stakeholders in effective identification, assessment, mitigation or privacy risk across business units
- Partner across second and third lines of defense to align controls and audit readiness
- Serve as a trusted advisor to business and technology stakeholders, helping them implement privacy requirements
- Work with partners in the Global Privacy Center of Excellence to facilitate enterprise-wide privacy risk management in alignment with organizational best practices
- Provide guidance in managing privacy risk to drive enterprise continuity across different regions and business units
- Provide support in managing privacy risk across cases including product development, AI, third-party, cross border transfers, regulatory exams, second-line effective challenge, and audits
The successful candidate should be able to and or have:
- High degree of organization, individual initiative and personal accountability and resiliency
- Excellent communication skills with a demonstrated ability to lead, engage, influence, and encourage partners and stakeholders to drive collaboration and alignment
- Proven ability to manage multiple demands successfully within a matrixed organization
- Track record of creating and leading strong cross-functional teams
- Enjoy solving large and complicated problems
- Ability to maintain a positive, can-do' attitude
Primary Responsibilities:
- Assist with embedding privacy into daily operations, design, products, and processes
- Support stakeholders in effective identification, assessment, mitigation or privacy risk across business units
- Partner across second and third lines of defense to align controls and audit readiness
- Serve as a trusted advisor to business and technology stakeholders, helping them implement privacy requirements
- Work with partners in the Global Privacy Center of Excellence to facilitate enterprise-wide privacy risk management in alignment with organizational best practices
- Provide guidance in managing privacy risk to drive enterprise continuity across different regions and business units
- Provide support in managing privacy risk across cases including product development, AI, third-party, cross border transfers, regulatory exams, second-line effective challenge, and audits
The successful candidate should be able to and or have:
- High degree of organization, individual initiative and personal accountability and resiliency
- Excellent communication skills with a demonstrated ability to lead, engage, influence, and encourage partners and stakeholders to drive collaboration and alignment
- Proven ability to manage multiple demands successfully within a matrixed organization
- Track record of creating and leading strong cross-functional teams
- Enjoy solving large and complicated problems
- Ability to maintain a positive, can-do' attitude