Sr. Manager, Product Manager Technical, Amazon Customer Service

Amazon

Seattle, WA

JOB DETAILS
SKILLS
Artificial Intelligence (AI), Coaching, Consumer Software, Cross-Functional, Customer Experience, Leadership, Market Segmentation, Mentoring, Product Management, Product Planning, Prototyping, Risk, Team Lead/Manager, Technical Leadership, Technical Support, Use Cases
LOCATION
Seattle, WA
POSTED
30+ days ago
Description This role is responsible for leading a Technical Product Management team to build customer experiences with major scope and strategic importance. It operates in contexts where the problem, opportunity, and strategy may not yet be defined. The role requires significant expertise and high judgment to distill diverse inputs from large customer segments and stakeholders, set a vision, and design the right long-term solution. The team delivers with independence and intentionality, with considerable impact on long-term strategy, market segments, and organizational priorities and goals. Key job responsibilities - Own the 5-7 year product roadmap, making high-stakes decisions with incomplete data and distinguishing reversible from irreversible choices - Advocate for bold bets that balance customer value with business risk - Align stakeholders across orgs and make smart trade-offs - Build deep expertise in customer segments through direct engagement with senior leaders - Lead research to find breakthrough opportunities; serve as Voice of the Customer across diverse personas and use cases - Shape platform strategy across multiple Builder teams; spot failure modes early - Hold teams to high standards on architecture, scalability, and long-term thinking - Know when to leverage AI to accelerate prototyping and validation - Recruit, develop, mentor, and coach PM talent; manage a diverse team of direct and skip-level reports - Scale the PM function through your team and cross-functional partners, modeling Leadership Principles through hiring and delivery Basic Qualifications - 6+ years of team management experience - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs of a product Preferred Qualifications - Experience delivering consumer software products and services in a high growth environment - 10+ years of end to end product delivery experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits . USA, WA, Seattle - 197,900.00 - 267,800.00 USD annually

About the Company

A

Amazon

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Other/Not Classified
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles