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Sr Manager Product Operations
Within Global DRS Product Operations, the Senior Manager, Product Operations (Execution & Delivery) serves as the primary operational execution leader and backup to the Senior Director. This role is accountable for tactical execution, operational rigor, cadence ownership, and delivery discipline across the DRS ecosystem.
This role is intentionally designed as a development role, with the expectation that within approximately 12 months, a high-performing Senior Manager will be eligible to progress into a Director-level role based on demonstrated execution excellence, leadership maturity, and business impact.
The Senior Manager ensures strategic priorities are translated into clear operating plans, measurable outcomes, and repeatable processes, enabling senior leadership to remain focused on global strategy and transformation initiatives.
The role works closely with Vendor Management, S&OP, Installations, Field Service, Finance, IT, and regional stakeholders to ensure operational readiness, execution alignment, and consistent delivery across devices, warehousing, refurbishment, installations, service, and consumables.
PRIMARY RESPONSIBILITIES TO INCLUDE:
Own day-to-day execution of Product Operations initiatives, ensuring alignment to strategic priorities set by senior leadership
Serve as operational lead across vendors providing devices, warehousing, refurbishment, installations, field service, and consumables
Translate strategic objectives into actionable operating plans, milestones, and execution roadmaps
Drive vendor compliance to contracts, SLAs, KPIs, and standard operating procedures
Lead operational reviews including MBRs and QBRs; maintain agendas, performance materials, action tracking, and closure
Identify operational risks, capacity constraints, inventory gaps, and execution blockers; drive mitigation plans to resolution
Oversee inventory readiness and execution in partnership with S&OP to support demand plans
Ensure accuracy and integrity of operational data, dashboards, and reporting used across Finance, Sales, Installations, and Leadership
Lead continuous improvement initiatives (A3, Kaizen, root cause analysis) focused on cost reduction, quality improvement, and cycle time reduction
Support vendor onboarding, performance recovery, and transition initiatives as required
Act as escalation point for operational issues while maintaining strong focus on customer experience and financial outcomes
Coordinate and align global stakeholders across regions and time zones to ensure consistent execution
SKILLS & EXPERIENCE
Bachelor's degree in Business and or MBA, Operations, Engineering, Supply Chain, or a related field required; advanced degree preferred. Typically 5-8 years of progressive experience in operations, vendor management, supply chain, or related roles, with demonstrated success leading cross-functional initiatives in a global, matrixed environment
Strong operational and execution leadership skills with the ability to manage complex, multi-workstream initiatives
Demonstrated ability to drive tactical execution while balancing competing priorities
Proven experience managing vendors to contractual, operational, and financial outcomes
Strong financial and operational acumen with ability to link execution decisions to P&L impact
Ability to operate effectively in a global, matrixed organization
Comfort working in ambiguity while bringing structure, cadence, and accountability
Experience with inventory management, installations, field service, refurbishment, or device lifecycle operations preferred
Working knowledge of operational IT concepts including asset management systems, reporting tools, and dashboards
OTHER KEY CHARACTERISTICS INCLUDE:
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Your future is here today.
At Brink's, we provide a supportive and challenging work environment, diverse job opportunities and the chance to make a difference. We invest in you, develop your talents and help you maximize your potential. If you're ready to play a vital role in a growing, Fortune 1000® company recognized for service excellence, you've come to the right place.
Who We Are
As a world leading provider of secure transportation and cash management services, Brink's has been transporting cash and valuables since 1859. We are a full-service provider of secure logistics solutions utilizing our advanced technology, equipment and communications systems to provide end-to-end cash management.
Brink's, Incorporated specializes in worldwide security transportation and cash logistics as one of two core businesses of The Brink's Company (NYSE: BCO), a global leader in security services. Brink's U.S., a division of Brink's, Incorporated, is the largest provider of armored transportation services in the United States, encompassing 9,361 U.S. Employees, 150 vaults, 250 branches and 2,333 armored vehicles.
Brink's Company Culture
At Brink's, teamwork is not just a concept; it's our way of doing business. We rely on each other to achieve our common goals and together, we celebrate our accomplishments. We're united in our efforts to advance Brink's market leadership and to cultivate the values for which Brink's is known.
Why Brink's?
We're different.
The Brink's difference is simple. At Brink's we constantly invest in new technologies and industry alliances that redefine the way we do business. Brink's continually develops stringent performance measures to promote constant improvement and unwavering commitment to excellence. Our integrity is second to none.
Our People
At Brink's, we believe our people are the difference. As a leading service organization, we demand a lot from our employees - integrity, dedication, and an unwavering commitment to service excellence.
In return, we're committed to recognizing and rewarding outstanding performance, and to fostering the success for our employees and our organization through career advancement opportunities, life-long learning programs, and a diverse culture worldwide.
Our Commitment to Diversity
Brink's fosters and sustains a culture in which employees feel welcomed and valued for their individual differences. We are committed to attracting and retaining a workforce representative of our audiences, and we nurture a culture of inclusiveness through our vision, our business strategies, our corporate behavior and our relationships with customers, suppliers, employees, shareholders and our communities.
Our Heritage
Brink's has grown from its humble beginnings in 1859 as a cartage business on the streets of Chicago to one of the world's leading companies. We leverage our resources and industry advances to maintain our status as a pioneer of innovation. Brink's provides secure logistics solutions to banks, retailers and other commercial enterprises through our network and advanced technologies.
Our Benefits
Brink's is committed to providing a compensation package that includes base compensation, variable compensation and benefits. We are proud of our comprehensive compensation program and review it regularly to ensure it reflects the diverse and changing needs of our employees. Designed to help employees make the most of their experience with Brink's, we offer a progressive benefits program.
Our Success
Our progressive culture and dedicated and determined team lead to our continuous success as a worldwide secure logistics and cash management organization. Learn more about employment opportunities at Brink's by visiting brinksinc.com/careers. Brink's is an Affirmative Action and Equal Opportunity Employer M/F/D/V.