At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.
Role Responsibilities
The Senior Manager of Product Operations, US Digital Banking will play a leadership role in shaping and executing the product and risk operations strategy for our U.S. digital banking products. This leader will play an instrumental role in driving operational efficiency, scalability and reliability of our digital wallet, debit card, prepaid card and core banking platform. The Senior Manager will ensure superior customer experience, robust risk controls, prudent fraud management, and forward-looking enhancements for digital banking-related features and services. The position places a particular emphasis on supporting both digital and retail channels to deliver secure, compliant, and innovative experiences for our U.S. based consumer customers with global payment and banking needs.
Product Operations
Develop business requirements and partner with product teams to develop and implement product requirements that comply with and influence internal policies and procedures
Drive product improvements that ensure compliance with regulatory standards and best practices.
Act as the product operational subject matter expert for account origination, account lifecycle management, payments, settlement, clearing, and reconciliation. Manage internal and external product operations, ensuring seamless integration and performance across multiple channels.
Define and create the requirements for comprehensive fraud prevention and risk management strategies tailored to our payments and core account services, including limit and velocity management and working in collaboration with our internal partners and teams to implement those requirements.
Ensure all products and operations are compliant with relevant regulations (e.g., BSA/AML, Reg E, Reg Z, NACHA, PCI DSS) and industry standards. Act as a point of escalation for investigations of customer behavior, risk findings and partner with Legal and Compliance teams to execute periodic risk assessments requested by external partners.
Product Enhancement and Innovation Planning
Identify opportunities for product, platform, and operational enhancements that align with evolving customer needs and market trends. Champion product automation and digital transformation initiatives to enhance the speed and accuracy of operational workflows.
Collaborate with internal and external partners to define requirements for new features, process improvements, and technological upgrades.
Drive continuous improvement initiatives, proactively anticipating operational risks and ensuring solutions are scalable and future-proof.
Work with partner banks, fintechs, and third-party vendors to ensure operational standards and SLAs are met consistently.
Role Requirements
Bachelor’s degree in Business, Operations, Finance, Information Systems, or a related field; Master’s degree or equivalent experience preferred.
8+ years of experience in banking operations, payments, core account services, or financial services product operations, with team management experience.
Deep knowledge of U.S.-based banking products, card issuing and digital wallets.
Deep knowledge of U.S. payment systems (ACH, wires, RTP, card networks), banking and financial services regulations, and compliance requirements.
Proven experience in risk management, operational controls, fraud prevention, and incident response.
Strong technical acumen, with a solid understanding of core banking platforms, APIs, digital wallets, and embedded finance ecosystems.
Track record of leading operational improvement projects and successful product launches.
Exceptional analytical, problem-solving, and decision-making skills, with experience using data to drive operational outcomes.
Work Shift
HYBRID – Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your United States – Specific Benefits Include
Medical, Dental and Life Insurance
Tuition Assistance Program
Parental Leave
One day volunteer time off
$0 Money Transfer Fee Discount Code – Quarterly
Recognition Program “Game Changers”
Employee Discount Program
Global Adoption Assistance
Global Scholarship Awards Program
401K plan
For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Salary
The on-target earnings range is $180,000 – $196,000 per year, which includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.
Other Details
We are passionate about honoring our employees identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.