Sr. Manager, Quality
Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax businesses, Electrical Thermal Solutions (ETS), part of Spirax Group, creates electrical process heating and temperature management solutions, including industrial heaters and systems, heat tracing, and a range of component technologies.
Durex Industries has over 40 years' expertise in the thermal control business. A trusted custom thermal solutions supplier and engineering design partner for customers across a range of industry sectors, it also offers engineering, manufacturing, testing and laboratory and quality assurance services.
Durex serves businesses in sectors including process industries, life sciences, plastics processing, food and packaging, aerospace, defense, and security. Its innovative bespoke solutions - such as retrofitting heating elements to prevent outdoor beverage dispensers from failing in low temperatures and custom-made circulation heaters to heat fuel in large ship engines.
Join us as we continue to provide solutions to our customers and the world!
The Role:
The Sr Quality Manager is responsible for leading and managing all aspects of the quality assurance program within the manufacturing environment. This role ensures that products meet customer expectations and regulatory requirements by implementing robust quality systems, driving continuous improvement, and fostering a culture of quality throughout the organization
Your Responsibilities:
- Leads Quality System Management activities, such as Risk Assessments, Document Control, Customer Complaints, Formal Corrective Actions, Internal/External Audits, Calibration and other activities as needed to ensure effectiveness of the QMS.
- Develop, implement, and maintain the Quality Management System (QMS) aligned with ISO 9001-2015 and other relevant standards.
- Develop, implement, and maintain ASME and the Quality Management System (QMS) to align with national board requirements.
- Ensure quality assurance and control processes are established across production lines, including inspections, testing, and audits.
- Monitor and analyze production quality metrics; identify root causes of defects and implement corrective and preventive actions (CAPA).
- Collaborate with engineering, production, and supply chain teams to resolve quality issues and improve processes.
- Manage non-conformance reports (NCRs), customer complaints, and support supplier quality management.
- Oversee calibration and maintenance of inspection and testing equipment.
- Ensure compliance with industry regulations, customer specifications, and internal standards.
- Train and mentor staff on quality procedures, tools, and continuous improvement methodologies (e.g., Lean, Six Sigma).
- Prepare and present quality performance reports to senior leadership.
- Lead internal and external audits, including customer and regulatory audits.
Key Accountabilities:
- Direct customer interface and support (Semiconductor partners and others).
- Support OPEX and LEAN initiatives.
- Successfully maintain annual certification renewals for ISO and ASME.
- Lead data analysis for COPQ.
- Manage execution and closure of RMAs, MRBs and other non-compliance to customer requirements.
- Provides direction to the QE's for customer product quality escapes, score-card improvement actions, product, equipment, process qualification actions.
- Support production on scrap reduction and control through the use of data collected from MRBs.
- Develop and foster a learning environment.
Requirements:
- Bachelor's degree in Engineering, Manufacturing, Quality Management, or a related field.
- 10+ years of experience in a quality management role within a discrete manufacturing environment. CNC, fabrication and assembly process experience desired.
- Proven ability to lead, develop, and inspire a high-performing Quality team, driving operational excellence through strong talent development, training, accountability, and delivery of business objectives
- Strong knowledge of ISO 9001-2015, Lean Manufacturing, Six Sigma, statistical process control (SPC) and exposure to ITAR requirements.
- Proficiency in quality tools such as FMEA, 8D, A3, Root Cause Analysis, and CAPA.
- Experience with ERP and QMS software systems.
- Excellent leadership, communication, and problem-solving skills.
- Strong computer skills and knowledge of SPC software, CMM, MS Office, MS Dynamics ERP a plus
- Ability to communicate clearly and effectively in a professional business environment verbally, electronically and written.
- Highly organized and detail oriented.
- Certifications such as CQE (Certified Quality Engineer), CQM/OE (Certified Manager of Quality/Organizational Excellence), or Six Sigma Green/Black Belt are preferred.
- Must be authorized to work in the US without sponsorship, both now and in the future.
At Durex Industries, we are not just an employer but a champion of equal opportunities and inclusivity. We are dedicated to fostering a workplace that adheres to the highest hiring standards and is free from discrimination and harassment.
Durex Industries is an equal opportunity employer; our commitment extends to all aspects of employment, ensuring that no individual is mistreated or discriminated against based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as defined by federal, state, or local laws.