Sr. Manager, Resolute Billing (Epic) at Quest Diagnostics
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More: Impact Discover a role that empowers some of life's most important healthcare decisions.
Sr. Manager, Resolute Billing (Epic)
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Category Technology Location Marlborough, Massachusetts Job function Information Technology Job family Technical Specialist
Shift Day Employee type Regular Full-Time Work mode Remote
Job DescriptionThe Resolute Application Manager provides day-to-day leadership for the Epic Resolute Professional Billing (PB) application team, ensuring the system fully supports Quest Diagnostics' revenue cycle, operational, and financial goals. This role is responsible for guiding the team that configures, maintains, and optimizes our critical billing systems. Reporting to the Leader of Epic Resolute, this manager will translate strategic business needs into technical execution. The core focus is on maximizing team performance, ensuring the quality and integrity of all system builds, and delivering an optimized, high-quality billing experience.Pay Range: $150,000 - $170,000 / yearResponsibilities: Lead, motivate, and manage a high-performing team of Epic Resolute Analysts Set clear goals and accountability metrics; provide coaching and feedback to develop the team''s technical and professional capabilitiesConduct performance reviews, define individual development plans, and cultivate a pipeline for future Resolute team leadershipOversee the portfolio of all revenue cycle projects, from small optimizations to large-scale implementations, ensuring alignment with strategic prioritiesImplement and manage a project governance framework to standardize project intake, prioritization, and status reportingGuide the team in risk mitigation, issue resolution, and effective stakeholder communication to ensure projects are delivered on time and within scopeReview and approve complex system builds to guarantee data accuracy, regulatory compliance, and system stabilityDirect the team to provide robust, actionable analytics that identify root causes of operational issues (e.g., denial trends, revenue leakage, workflow inefficiencies)Serve as a key escalation point for complex Epic PB issues, performing root cause analysis and driving resolutionEnsure analytical findings are translated into concrete recommendations and business cases for process improvement projectsEstablish and enforce configuration governance and change-management standards to ensure system integrityPartner with leadership to execute the strategic vision for Resolute, translating high-level goals into actionable team projectsCollaborate with stakeholders in Finance, Revenue Cycle Operations, and IT to ensure Resolute is scalable, secure, and aligned with enterprise goalsCreate a culture focused on optimization of Epic ResoluteManage upgrades to ensure stability, security and business continuityQualifications: Required: 7+ years of progressive experience in healthcare revenue cycle including Epic Resolute, configuration, implementation and support4+ years in a management capacityDeep understanding of Resolute PB workflows, including charge router, claims, remittance and payment postingExperience in large scale project management and data analysis within healthcare environmentProven experience in creating a high performing teamExperience establishing and operating governance frameworks for large-scale Epic deployments or complex billing platformsStrong knowledge of HIPAA, CMS and commercial payer compliance requirements applicable to laboratory servicesPreferred:Experience leveraging automation, RPA, or AI to modernize billing operationsBackground in continuous improvement methodologies e.g. Lean Six Sigma, AgileExperience with data visualization tools e.g. Tableau, Power BICross-certification in other Epic modulesPeople Leader Responsibility:Team of Analysts in PB and ClaimsWork Environment:Work requires handling light and simple weight material and equipment. Visual activity requires the ability to tolerate prolonged periods of close computer screens. Work requires speed, accuracy and adeptness to operate in system application. Fast-paced work environment. After hours, weekend and holiday work will occasionally be required as determined by the Application Mgr to support software/hardware patches, upgrades, downtimes and potential disasters.Travel Required - Must be willing to travel 25% (About one week a month)Education:B.S. in Computer Science, Business Administration, Healthcare Administration or a related field. (Required)Graduate degree in Computer Science or related field. (Preferred)Epic Resolute; project management certification (Required)Certifications across Epic modules (Preferred)Beaker, MyChart, Aura, Prelude Registration, Cadence Scheduling, EpicCare Ambulatory for Genetic Counseling, Cheers Call Management & Campaigns, EpicCare Link Portal, Nebula Cloud Platform, Base Payer Platform Network for Providers, and Gallery DMS.55546Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any any other legally protected status . Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary. Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form.
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