Sr Manager, RevOps - Intelligence & Enablement

Primary Responsibility:

The Senior Manager, Revenue Operations (Intelligence & Sales Enablement) is a strategic and operational leader responsible for advancing Americold's commercial effectiveness through data, analytics, systems, and sales enablement.

This role leads a multidisciplinary team spanning data science, analytics, sales operations, and Salesforce (SFDC) enablement, and is accountable for transforming data into actionable insights, scaling/enhancing sales processes, and optimizing commercial performance across the organization.

Operating at the intersection of data, technology, and go-to-market execution, this leader will enable smarter decision-making, improve sales productivity, and strengthen the infrastructure supporting revenue growth.

This is a high-impact people leadership role, responsible for managing a team and serving as a key partner to Business Development, Revenue Operations Execution team, and Executive Leadership.

This role is critical to building a best-in-class Revenue Operations capability at Americold-connecting data, systems, and sales execution to unlock growth, improve decision-making, and drive commercial excellence.

Essential Functions:

1. Leadership & Team Management

• Lead, develop, and scale a high-performing Revenue Operations team consisting of managers, data scientists, and sales analytics professionals.
• Provide coaching, performance management, and career development to direct and indirect reports.
• Foster a culture of data-driven decision making, continuous improvement, and accountability.
• Establish clear priorities, operating cadences, and delivery expectations across the team.

2. Revenue Intelligence & Analytics

• Own the development and evolution of sales and commercial reporting, dashboards, and KPIs.
• Translate complex data into actionable insights to inform leadership decision-making.
• Partner with the Revenue Operations Execution team and Business Development to enhance forecasting, pipeline visibility, and performance tracking.
• Oversee advanced analytics initiatives, including predictive modeling, segmentation, and performance optimization.
• Ensure data integrity, governance, and alignment across Salesforce, financial systems, and enterprise data sources.

3. Sales Enablement & Process Optimization

• Lead the design and execution of sales processes, tools, and training programs to improve seller productivity.
• Standardize and continuously improve the end-to-end sales lifecycle (lead opportunity close onboarding).
• Own and evolve Salesforce (SFDC) as the core system of engagement, ensuring usability, adoption, and data quality.
• Partner with Sales Leadership to identify gaps in execution and deploy targeted enablement solutions.

4. Salesforce (SFDC) & Commercial Systems Ownership

• Oversee SFDC administration, enhancements, and roadmap planning.
• Drive prioritization and execution of system improvements, automation, and integrations.
• Ensure alignment between SFDC, reporting tools, and upstream/downstream systems.
• Translate business requirements into scalable technical solutions in partnership with IT.

5. Business Insights & Strategic Partnership

• Serve as a trusted advisor to senior leadership on commercial performance, pipeline health, and productivity trends.
• Synthesize insights from disparate data sources to support strategic initiatives and operational decisions.
• Identify opportunities to improve pricing execution, deal quality, and sales efficiency.
• Partner across the Revenue Operations Execution team, Operations, and Supply Chain Solutions to align revenue strategy with execution.

6. Continuous Improvement & Innovation

• Drive automation and process improvements across reporting, analytics, and sales operations.
• Introduce best practices in data science, analytics, and sales enablement.
• Evaluate and implement new tools, technologies, and methodologies to enhance capabilities.
• Build scalable frameworks that support future growth and organizational complexity.

What Experience and Education You Need:

• Bachelor's degree in Business, Finance, Data Analytics, Statistics, or a related field.
• 7+ years of experience in Revenue Operations, Sales Operations, Analytics, Commercial Finance, or related fields.
• 3+ years of people leadership experience, including managing managers and technical teams.
• Proven experience leading data/analytics teams, sales operations, and/or sales enablement functions.
• Strong experience with Salesforce.com (SFDC) and CRM-driven organizations.
• Demonstrated success building and scaling reporting, dashboards, and analytics capabilities.
• Strong demonstrable experience with tools such as Tableau, Power BI, or similar visualization platforms.
• Experience working in cross-functional, matrixed environments.
• Strong analytical and strategic thinking capability with the ability to translate data into business insights.
• Deep understanding of sales processes, pipeline management, and revenue drivers.
• Familiarity with data science, predictive analytics, and KPI development.
• Excellent communication skills with the ability to convey complex concepts clearly to leadership.
• Proven ability to influence, align stakeholders, and drive change across functions.
• Strong operational rigor, attention to detail, and execution discipline.

What Could Set You Apart:

• Advanced degree (MBA, MS in Analytics, or similar).
• Experience in supply chain, logistics, or warehousing environments.
• Background in both technical (data/analytics) and commercial (sales/finance) roles.
• Experience leading Salesforce transformations or large-scale enablement initiatives.
• Present professional image: In person, written, and verbally with all levels of the organization, customers, and external stakeholders.
• Organized with the ability to execute in a matrix environment, with experience in prioritizing requests from multiple managers.
• Progressive, flexible, and team-oriented approach desired.
• Possess a proactive approach with strong customer service orientation.
• Demonstrate an uncompromising level of integrity and maintain a high degree of confidentiality.
• Must be able to travel an estimated 20% of the time.

Physical Requirements:

• Requires the ability to sit for long periods of time, with frequent interruptions.
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending.
• Requires manual dexterity with normal hand and finger movements for typical office work.
• Talking, hearing, and seeing are important elements of completing assigned tasks.
• May require travel by automobile and airplane for business.
• May require visits to warehouse operations in temperatures at or below freezing.
• May require carrying loads related to travel and the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.
• Requires the use of various electronic tools.

Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.