Description
Role summary
This position is ideal for an experienced field sales leader or early-in-career program manager to join the North America Learning & Development team as Sr.Manager, Sales Associate Program, ensuring our sales associates teams are equipped with the knowledge and skills to move to field-based sales roles and win.
Reporting to North America Learning & Development leadership, you will own the North America Sales Associate program and lead the management and support team to drive the structure, rigor, and processes to create a reliable and field-ready Territory Manager bench.
This is a full time position in our Morrisville, NC or Tempe, AZ office.
Role expectations
- Own the Sales Associate program, including structure and integrity, recruiting and onboarding, training, coaching, ongoing development, and placement
- Lead, coach, and develop a team of site supervisors (Morrisville and Tempe office locations) through regular 1:1s, direct observation, and performance evaluations.
- Oversee training design, development, and delivery in partnership with the sales training team to ensure high quality development and certification experiences.
- Oversee recruitment strategy and partner with Talent Acquisition to hire ideal candidates
- Collaborate with field sales teams to support readiness and territory success.
- Monitor KPIs, drive sales results, and remove barriers to performance.
- Manage program logistics, including scheduling, housing, travel, and expense oversight.
- Provide program reporting and insights to leadership and stakeholders
- Execute on all other program responsibilities
What we're looking for
- Education: Bachelor’s degree or equivalent experience with a minimum of 6 years sales and/or early-in-career experience
- Experience: Minimum 10+ years of recent sales experience; sales management and/or training experience with a background in pharmaceutical or medical device sales training preferred
- Skills: Sales, sales process, sales training, sales leadership, coaching, performance development, data fluency, process improvement, training facilitation, project management, presentation, knowledge application, performance management, interviewing
- Communication: Demonstrated skills at all stakeholder levels and proven ability to influence with and without authority; Strong sense of ownership, holding self and others accountable to meet/exceed expectations
- Teamwork: Demonstrated ability to manage multiple deadline-driven projects in a fast-paced, inclusive team environment; ability to own and adhere to sales training related processes and systems
Complementary skills
- Instructional design, learning analytics, LMS/learning platforms administration
- Project management and project management software utilization
- MS Office Suite and Copilot integration
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