Sr Manager, Sales Integration - Salesforce

JOB SUMMARY:

Responsible for technical management and oversight of the Salesforce platforms across the UDX organization. Develops the long-range plan for UDX Salesforce strategy and project implementation and acts as the sales management liaison to develop and implement integrated sales systems to support business needs. Works closely with global sales team, Parks Technology partners, cross-divisional internal partners and manage outside vendors/contractors to deliver on performance capabilities/tools, workflow efficiencies and key metrics. Leads the Governance, compliance standards and support and adoption of four separate Salesforce instances, including their inherent business processes for both internal users and global trade partners.

MAJOR RESPONSIBILITIES:

• UDX Salesforce Strategy and Implementation
  • Lead the strategy, planning/roadmap and delivery for UDX Sales Business processes and development. Leading the long- and short-range planning and budgeting for Delphi.fdc, UO and USH Salesforce platforms and the Partner Community. Lead sales transformation projects, business case development, project scoping and solution architecture for Salesforce design and implementation. Manage the development of a scalable solution that drives CRM execution, business process improvement, increases speed-to-market and mitigates business risk.
• Governance, Compliance Standards and Support
  • Manage the governance around account management, performance management and reporting within the systems. This includes all UDX Salesforce instances (USH, UOR, Delphi.fdc [Event Sales and Event Management]) and Salesforce org for remaining distribution channels, including a Salesforce Partner Community built for All Trade partners globally.
  • Data Stewardship: GDPR/Data Policy & Security Compliance.
  • Partner with Comcast counterparts, including the newly formed Center of Excellence at the NBCU level. Ensures best practice sharing, leverage contracts and create synergies and efficiencies within the global company as it relates to Universal Parks.
  • Manage cross-functional partnerships to drive CRM strategies across all levels of the organization and increase CRM engagement and sales; optimize budget, and drive go to market speed.
  • Liaise with team that manages CRM process including, seasonal planning, creative execution.
  • Budget allocation, invoicing and payments, financial forecasting, and program performance measurement across all UDX Sales portfolio Salesforce instances.
  • Requires oversight of partner community segmentation, engagement measurement, platform development.
• Technical Owner
  • Develop system setup/architecture option proposals and make recommendations.
  • Technical debt management.
  • Release management and overall org health of each instance.
  • Oversight of UDX Salesforce team ensuring cases are prioritized and in order of business/customer needs.
  • Responsible for ensuring data integrity is maintained in reporting and dashboards; timely feedback and response times.
• IT Security/Vendor/Contractor Relationships
  • Negotiates and manage vendor/contractor relationships based on business scope and need. Manage project timelines; keeping projects within scope and on budget.
  • Liaise with IT team to ensure integration points are maintained and supported. Work with partners to ensure IT security needs are met and proper processes are followed and aligned with business strategies. Ensure security of platform is upheld and within NBCUniversal security standards.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.
• Perform other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Demonstrates proficiency in the use of sales forecasting tools
• Demonstrates familiarity with budget software and budget analysis
• Ability to create strong reporting tools to manage individual business units
• Strong knowledge of the industry/market in which he or she is conducting analyses
• Proficient in Microsoft Word, Excel, Outlook, Access, Salesforce, and PowerPoint
• Strong verbal, written communication and presentation skills
• Possesses strong math skills. Is capable of translating financial and mathematical jargon into layman’s terms for explanatory purposes
• Ability to think strategically, analytically and creatively
• Effective problem-solving skills
• Strong collaboration skills
• Capable of conducting independent research
• Expert Knowledge with Sales functionality Implementations and enterprise issues

EDUCATION:

• Bachelor’s degree is required – BS/BA in Marketing/Communications, Business or related field.

EXPERIENCE:

• 7+ Years: required in marketing and sales.
• Preferable in the tourism industry; or equivalent combination of education and experience; or equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Project Management Certifications preferred

ADDITIONAL INFORMATION:

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.