Your Opportunity
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.
We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location.
Your Opportunity
As a Production Support Engineer, you will provide strategic and technical leadership for our Order Management System (OMS) in a high-availability environment. You will define reliability direction, lead enterprise-impact incident response, and establish scalable support practices that improve system resilience across teams.
What You Are Good At
Serving as the top technical escalation point for the most complex and business-critical production incidents
Setting reliability strategy, operational priorities, and service-level objectives for supported platforms
Leading cross-functional incident command and executive-facing communication during major disruptions
Defining and governing support standards, readiness criteria, and risk controls for production changes
Driving long-term reliability programs that reduce incident frequency and customer impact
Designing scalable operational models, including observability, alerting, and response frameworks
Partnering with architecture, engineering, database, and infrastructure leaders on platform direction
Evaluating systemic risks and making high-impact decisions under time pressure
Building team capability through mentorship, coaching, and technical leadership at scale
Establishing quality standards for incident analysis, problem management, and root-cause elimination
Influencing investment priorities based on reliability trends, capacity risks, and operational data
Ensuring production operations remain compliant, secure, and audit-ready
Supporting 24x7 operations on a rotating on-call schedule
What you have
To ensure that we have fulfilled our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.
Required Qualifications
4-year college degree in Computer Science or related field, or equivalent practical experience
8+ years of experience in production support, SRE, software operations, or reliability engineering
Proven leadership in restoring and stabilizing mission-critical systems under high-pressure conditions
Expert-level troubleshooting in distributed systems, Java application stacks, and data-intensive platforms
Deep understanding of observability, incident command, and operational governance practices
Strong Oracle operational expertise and performance diagnostics background
Strong Linux platform knowledge (RHEL 7/8/9 preferred), including performance and capacity considerations
Advanced automation mindset with practical scripting and process design capabilities
Demonstrated success driving cross-team reliability initiatives and measurable operational outcomes
Executive-level communication skills for both technical and business stakeholders
Available on nights and weekends as required.
In addition to the salary range, this role is also eligible for bonus or incentive opportunities