Communication Skills, Continuous Improvement, Cross-Functional, Customer Experience, Customer Satisfaction, Leadership, Maintain Compliance, Mentoring, Operational Improvement, Operational Support, Problem Solving Skills, Process Improvement, Product Development, Product Support, Software Administration, Support Documentation, Talent Management, Technical Support, Willing to Travel
The Sr. Manager - Software Support oversees a high-performing support team dedicated to delivering exceptional client experiences across transportation solutions.
- They lead initiatives to enhance customer satisfaction, reduce case volume through proactive strategies, and drive continuous improvement in support operations.
- Responsible for mentoring managers, fostering a culture of accountability, and developing talent to ensure consistent, quality support.
- Collaborates with cross-functional teams to align support goals with product development, influence roadmaps, and address systemic issues.
- Manages escalations, maintains support documentation, and ensures compliance with policies and standards.
- Requires 5+ years of leadership in technical support, a customer-centric mindset, strong communication skills, and experience with support tools. Location is in Latham, NY, with 10-25% travel.
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Tyler Technologies
Founded in 1966 and based in Plano, Texas, Tyler Technologies is the largest national provider of integrated software systems and information technology services exclusively focused on the public sector. Simply put — Tyler empowers people who serve the public.
We devote all of our time, energy and resources to help local governments and school districts become more efficient, accessible and responsive. At more than 11,000 local government offices in all 50 states, Canada, the Caribbean, the United Kingdom and other international locations, our clients can attest to our ability to fulfill this promise.
Tyler delivers an expansive portfolio of software and service solutions designed to automate mission-critical public sector operations, including:
State & Local Government Solutions
- ERP | Financial
- Courts & Justice
- Appraisal & Tax
- Records & Documents
- Planning, Permitting & Licensing
- Public Safety
School Solutions
- Student Management
- Financial
Our commitment goes well beyond delivering solutions that work for our public sector clients. It’s also about consistently delivering value for our employees and shareholders.
Working With Us
Working at Tyler means you are part of a vibrant community of professionals who care about their clients as much as they care about each other. We work closely, sharing knowledge and inspiring each other to learn and grow so that we can continually improve service to our clients. When you work at Tyler, you receive benefits that support your health and well-being. Our comprehensive offering was created to accommodate the diverse lifestyles of our staff.
Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.
2,500 to 4,999 employees
Accounting and Auditing Services