Job Description:
We are seeking a detail-oriented Sr Marketing Operations Specialist to support promotion execution across Retail and Ecommerce channels, customer data operations, and direct marketing campaigns. This role is responsible for configuring promotional offers, managing customer data processes for catalog marketing, and delivering recurring business reports. Success in this role requires exceptional attention to detail, strong execution skills, the ability to manage multiple priorities, and effective collaboration with cross-functional teams and external vendors.
KEY ROLES & RESPONSIBILITIES:
Execution of Promotions (60%)
Own the end-to-end execution of assigned promotional events, ensuring timely, accurate implementation across Retail and Ecommerce channels
Interpret requests, instructions and disclaimers to set up promotion events in Predict Spring (for Retail), and / or Shopify (for Web)
Prep and validate pricelists to set up product-level promotions
Partner with cross-functional teams to test that promotions are working as expected based on requirements and expected consumer behavior
Monitor promotion in production, and efficiently implement solutions to minimize impact to customers
Develop and maintain documentation related to promotion execution
Serve as the subject matter expert on promotion capabilities, partnering with Marketing, Retention, Ecommerce, and Retail teams to recommend the most effective execution approach while ensuring accurate implementation
Data management for Direct Marketing: Catalog Mailing (30%)
Set up production schedule based on marketing targets (e.g., audience, circulation, and in-home dates).
Pull all relevant customer lists and purchase data and deliver to vendors for modeling and suppression.
Partner with vendors to develop files, instructions, keycodes, and summary sheets.
During the mailing process, ensure flawless execution of list selects and vendor data processing through extensive audits.
Partner with IT and manager to execute in time
Business Reporting & Operational Support (10%)
Monthly retail customer data capture reporting
Support reporting requests and business questions by gathering and organizing data to create ad hoc or ongoing reports
EDUCATION & EXPERIENCE:
3+ years of experience in marketing operations, ecommerce operations, retail operations, data operations, or related business operations roles
Experience with POS system or Shopify preferred
KEY SKILLS AND COMPETENCIES
Marketing Operations
Promotion Management
Data Management
Quality Assurance / Testing
Microsoft Excel
Attention to Detail
Cross-functional collaboration
Project Coordination
Preferred
Shopify
POS systems
Retail operations
Customer database management
SQL
Numbers & Facts
Location
El Segundo, CA
Skills
Business Operationsunmatched
Cross-Functionalunmatched
Customer/Client Researchunmatched
Data Collectionunmatched
Data Managementunmatched
Data Processingunmatched
Database Administrationunmatched
Detail Orientedunmatched
Direct Marketingunmatched
Documentationunmatched
Event Managementunmatched
Information Technology & Information Systemsunmatched
Mail Processingunmatched
Marketingunmatched
Marketing Campaignunmatched
Microsoft Excelunmatched
Multitaskingunmatched
Operational Supportunmatched
Point of Sale (POS) Systemsunmatched
Process Managementunmatched
Production Controlunmatched
Production Scheduleunmatched
Project/Program Coordinationunmatched
Promotional Programsunmatched
Quality Assuranceunmatched
Retailunmatched
Retail Channelunmatched
Retail Operationsunmatched
SQL (Structured Query Language)unmatched
Testingunmatched
Time Managementunmatched
Vendor/Supplier Selectionunmatched
eCommerceunmatched
eCommerce (B2X) Marketingunmatched
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