Sr. Media Delivery Specialist, AWS Support Strategic Industries

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Web Services (AWS) is looking for an Enterprise Account Engineer who is passionate about helping our largest video customers optimize, secure, operate, and get the best performance out of their streaming media workloads.

Our team builds deep relationships with the top companies in video through which we drive best practices through an architectural and operational lens ensuring our customers are set-up for success.  We exemplify Customer Obsession working alongside our customers' engineering and operations teams embedding to become a trusted advisor and team member.

Enterprise Account Engineers must be able to work across many AWS services across media workloads from contribution encoding through origination and content delivery. You will apply both product and domain expertise to assist customers in their key workflows through all phases of architectural specification, development, deployment and monitoring for ongoing operations. Working in tandem with a Technical Account Manager specializing in media delivery, Enterprise Account Engineers are key to driving long-term success with key enterprise accounts. You will develop deep technical knowledge on the operational aspects of media workflows and leverage that knowledge to provide expert guidance to ensure our customers achieve operational reliability, resiliency, and scalability for their critical live events and other media workloads.

Depending on a customer's needs, you may also work closely with members of AWS Professional Services. While this role is not expected to develop software within the AWS services, a software development background will be valuable in helping understand complex customer needs and drive software solutions as well as being able to ideate and innovate in this position. Most importantly, you have to consistently uphold high standards in proactively guiding customers in all aspects of the engagement.

Key job responsibilities

As an Enterprise Account Engineer specializing in media delivery, you will:

• Act as the primary technical point of contact representing the technical needs of high-value media workflows for key enterprise accounts during live event delivery
• Work across multiple AWS services including video origination and delivery services to drive well architected solutions and ensure the consistently high customers experience with overall content delivery performance
• Interface with customer project managers and technical owners to understand key technical and operations requirements
• Collaborate with Product Managers to define customer technical requirements, helping to advocate for solutions that drive long-term operational success
• Collaborate with CloudFront and Edge Security teams to drive key customers' success initiatives
• Oversee media delivery performance by monitoring both customer and service metrics
• Identify, troubleshoot, mitigate and resolve complex video delivery performance problems
• Own customer-facing and internal communication during production impacting incidents
• Work independently with customer engineering and operations teams
• Build training materials, runbooks, and operational plans to help a key expanding team

A day in the life

As a Sr. EAE, you will work daily with customers, Support Engineering, and multiple service teams to continuously raise the experience and bar for our customers and technical bar internally. Activities might range widely from helping a customer design their architecture, working with service teams to help define roadmap to developing custom solutions or delivering talks and influencing the internal technical communities.

About the team

This is a highly specialized team focused on Media Delivery architectures and workloads end-to-end. We work with most of the largest names in Broadcasting, Over-the-Top (OTT), Gaming, Sports, and Media and Entertainment space. We collaborate on complex architecture, maintain a very high bar in design, advisory, and support for our customers. This is a fast-paced environment, and to thrive here, you must bring Customer Obsession, a high tendency to innovate and simplify, a high operational bar, and an unmatched passion for media technologies.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.