• Experience: L3: 12+ years
• Required Skills:
o Expertise in Netscaler ADC products including Netscaler MPX, SDX, VPX, CPX and BLX
o Ability to manage Netscaler in various environments.
o Handson knowledge of Netscaler Application Delivery Controller (ADC)
o Understanding of OSI Layer 3/4 and Layer 7 load balancing techniques.
o Familiarity with configuring persistence methods.
o Setting up virtual servers, services and service groups to manage traffic and backend servers
o Configuration of SSL/TLS offloading and managing digital certificates
o Implementing GSLB and configuring ADNS (authoritative DNS)
o Deployment of HA pairs using HA-INC or floating IP
o Managing redundant Netscaler appliances in active-passive or active-active modes
o Mitigating DDoS attacks by leveraging Netscaler's traffic management capabilities
o Configuring experience in Netscaler AppFirewall is preferred.
o Integrating Netscaler with other security appliances like Cisco ASA, Palo Alto and Checkpoint FWs
o Experience with analyzing Netscaler logs and generating reports on traffic patterns, events and server health etc. Generating reports for compliance with HIPAA
o Familiarity with MPLS & WAN communication technology like Internet VPN, SSL VPN.
o Knowledge of Load Balancer, WAN Optimizer and security devices is an additional advantage.
o Familiarity with ITIL Framework concepts such as Incident, Change, and Problem Management.
o Ability to meet deadlines and work well under pressure.
o Flexibility for long working hours and readiness to work in 24x7 rotational shifts and weekends.
o Excellent interpersonal skills and effective communication at all levels.
o Ability to work alone as an individual contributor and as a participant in a team environment.
• Preferred Certifications: CCA-N, CCP-N, CCE-N
• Duties and Responsibilities:
o Maintaining computer networks including switches, routers, WAPs, WLCs and load balancers
o Installing and configuring network equipment.
o Creating firewalls and updating virus protection software and data security systems.
o Monitoring computer systems to improve network performance.
o Troubleshooting, resolving, and communicating networking issues.
o Implementing disaster recovery procedures.
o Maintaining current knowledge and understanding of security and networking best-practice.
o Trouble ticket updates and administration throughout the life of the ticket
o Customer update through issue resolution for Escalated Issues
o Make data driven decisions
o Excellent analytical skills for troubleshooting.
o Excellent in doing a RCA for customer network problems.
o Assign/Monitor tickets in shift and make sure of SLA adherence
o Contribute to MoMs, Shift Handovers, Daily shift summary reports and training documents
o Responsible to coach and mentor associates on new process changes/updates