Sr On-Site Service Specialist

Interview Type: Initial screening can be done virtually, then In-Person

QUALIFICATIONS
• Minimum of High school diploma or GED required/ College graduate desired
• 1–2 years of experience in office services, mailroom operations, records management, administrative support, financial processing, customer service, reception, or a related operational environment preferred.
• Experience working in a corporate or customer-facing environment preferred.
• Experience with shipping, receiving, mailroom, records, document processing, financial reconciliation and/or reporting and office equipment is a plus.

KNOWLEDGE, SKILLS & ABILITIES
• Strong organizational skills and the ability to prioritize multiple tasks and competing deadlines.
• High level of attention to detail and commitment to accuracy.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to work independently while also functioning effectively as part of a team.
• Ability to adapt to changing priorities and provide support across multiple operational functions.
• Strong problem-solving and troubleshooting skills.
• Ability to maintain confidentiality and exercise appropriate discretion.
• Ability to follow established procedures and recognize when an issue requires escalation.
• Working knowledge of Microsoft Office and the ability to learn operational systems and tracking tools.
• Ability to read, understand, and follow written procedures and technical instructions.
• Ability to maintain accurate logs, records, and documentation.
• Ability to interact professionally with employees, customers, vendors, couriers, and management.

CORE COMPETENCIES
• Customer Service Excellence – Provides responsive, professional, and solutions-oriented service.
• Operational Accountability – Takes ownership of assigned responsibilities and follows through to completion.
• Accuracy & Attention to Detail – Maintains high standards when processing records, mail, financial documents, and operational transactions.
• Confidentiality & Discretion – Handles sensitive business and customer information appropriately.
• Collaboration & Teamwork – Supports colleagues and contributes to cross-functional coverage and business continuity.
• Adaptability – Adjusts effectively to changing priorities, workloads, and customer requirements.
• Problem Solving – Identifies issues, determines appropriate next steps, and escalates when necessary.
• Communication – Communicates clearly and proactively with customers, team members, vendors, and management.
• Continuous Improvement – Identifies opportunities to improve efficiency, consistency, and customer experience.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS
• This position requires regular onsite presence 5-days a week (Monday-Friday).
• Work may take place across office, reception, mailroom, records.
• Requires frequent standing, walking, bending, reaching, stretching, and moving throughout the facility.
• Ability to lift and move items weighing up to 50 pounds, with or without reasonable accommodation.
• May require pushing or pulling carts and equipment.
• May involve exposure to typical office and mailroom equipment noise, paper, packaging materials, and toner.
• May involve repetitive handling of paper, boxes, packages, and other materials.
• May require occasional overtime, early morning, evening, or weekend support based on business requirements.
• The position may require response to time-sensitive or high-priority customer requests.

POSITION EXPECTATIONS
The Onsite Coordinator/Shared Services Specialist is expected to:
• Maintain consistent service availability and operational continuity.
• Take ownership of assigned work and communicate proactively when assistance or escalation is required.
• Follow established procedures and controls.
• Protect confidential and sensitive information.
• Support cross-functional coverage when business needs require.
• Maintain accurate records and documentation.
• Deliver a professional and positive customer experience.
• Demonstrate flexibility and willingness to learn across Shared Services functions.

Dress Code: Business Casual
Parking is provided.