Sr. Operations Manager

Responsible for overseeing all operational aspects of a branch distribution center. Specifically, improving branch performance, productivity, efficiency, and profitability while managing a team of managers, supervisors, and other direct reports (This is meant to be a guide. Duties may vary dependent upon management.)

Essential Position Functions:

• Responsible for the optimization of branch distribution processes and procedures.
• Continuously evaluate and improve operational processes to enhance productivity, reduce costs, and streamline operations with a focus on fulfillment, logistics, and customer service.
• Train, direct, and evaluate employee performance to ensure consistent adherence to branch and organizational productivity and safety goals.
• Drive continuous improvement of branch service levels through the implementation of standard operating procedures and the daily review of applicable reports utilizing key performance indicators (KPIs) including on-time delivery, order fill rate, warehouse efficiency and driver route performance.
• Oversee the management of fleet/equipment repairs, and preventative and routine maintenance to ensure compliance with transportation related regulations (OSHA, DOT) and adherence to company standards and policies.
• Champion a customer-focused approach by collaborating with departments throughout the organization and leading investigations to resolve and address root cause of service-related inquiries.
• Analyze and review monthly P&L to identify trends and opportunities to implement process improvement and cost reduction strategies that will lead to the optimization of branch financial performance.
• Promote safe work behaviors, activities, and conditions by conducting safety audits, leading branch safety meetings, and championing company safety initiatives.
• Actively promote safe driving behaviors and manage performance through direct observation, driver safety programs, and reviews of telematic data (if available).
• Other duties as required.

• High school diploma or GED required.
• Bachelor's degree in management, Logistics, Business, or related field, or equivalent years of relevant work experience.
• 10+ years' operational experience in a logistics or distribution environment, with minimum of 7 years at supervisory or management level.
• Self-motivated and able to motivate others.
• Working knowledge of budgets, forecasting and metrics. Strong analytical skills
• Must have intermediate Microsoft Office (Word, Excel, Outlook) skills.
• Must be able to efficiently use a Windows-based computer.
• Ability to prioritize and complete assignments accurately and in a timely manner.
• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.
• Strong interpersonal, organizational, oral, and written communications skills.
• Must be able to read and communicate in English, for safe and effective performance of the job and business operations.
• Must be able to work alone, and with a team.
• Must be able to pass a drug screen and criminal background check.

• Regularly required to walk and stand continuously for long periods of time.
• Talk or hear, both in person and by telephone.
• Reach with hands and arms.
• Specific vision requirements include close vision, distance vision and the ability to adjust focus.
• Lift up to 50 lbs.
• Ability to push/pull/leverage up to 75lbs.

• Regularly required to use written and oral communication skills.
• Will interact regularly with managers and staff.
• Must be able to work independently with little supervision.

• Employee works in both office and warehouse environment where noise levels will vary.