Sr. Operations Manager

Job Title:  Sr.Operations Manager                            Department:Effective Date:

Reports To:  Vice President, Warehousing             Working Conditions:FLSA:  Exempt

Position is not routinely exposed

to adverse environmental conditions.

Typical office environment.

Direct Reports:   Warehouse Manager

                              Customer Service Rep

Lead CSR

                 Lead Warehouse Associate

Position Summary:

Duties and Responsibilities:

Essential Functions:

1. Directs personnel to achieve prescribed operational objectives and ensures timelines are met with the highest regard for quality, safety, inventory control and customer satisfaction.
2. Establishes Standard Operating Procedures (SOP) for all production functions to ensure the consistent application of principles by associates.
3. Manages controllable costs in accordance with budgeted parameters and reviews the monthly P&L for variances from budget.
4. Participates in budget preparation and revenue/account analyses and ensures the accurate preparation and timely distribution of reports to the VP Warehousing on a timely basis.
5. Develops and maintains a productive work team through proper application of management skills in the hiring, coaching, training, and disciplinary action processes.
6. Assigns leadership for specific warehouse sites and ensures proper reporting processes and procedures are in place.
7. Tracks and provides appropriate disciplinary action and motivational techniques to employees on a timely basis.
8. Develops, implements and directs programs and training to ensure the safety of all personnel, equipment and property and enforces safety rules and guidelines.
9. Enforces and ensures compliance with company policies and procedures and federal, state and local regulations.
10. Establishes and maintains a professional and courteous relationship with all customers.
11. Assists in ensuring the security of the facility and its employees, contents and surroundings.
12. Implements continuous improvements in processes.

Marginal Functions:

1. Visits customer sites as needed to ensure overall customer satisfaction.  
2. Represents the company at business and industry events as needed.

Job Specifications:

1.      High school diploma or equivalent.

2.      Minimum of 5 years prior experience in a warehouse environment.

3.      Minimum of 5 years prior supervisory experience with emphasis on leadership, supervision, motivation, communication and planning.

4.      Broad knowledge of warehousing operations and warehouse management system technology.

5.      Ability to develop reliable bid proposals for warehousing space and services as needed.

6.      Intermediate computer skills using Microsoft Office and software applications, and accurate typing skills (25 wpm minimum).

7.      Excellent leadership, interpersonal and communication skills, written and verbal.

8.      Ability to prioritize, organize and handle multiple tasks in a fast pace environment.

9.      Ability to work efficiently with a professional, customer friendly attitude.