Sr. Operations Manager

Position Summary

The Senior Operations Manager is responsible for leading the overall operational performance of the Mansfield branch, including warehouse, yard, transportation, logistics, inventory, safety, labor management, and cost control.

Mansfield is a top-five location within Specialty Building Products and serves customers across all of New England, making this a highly visible and operationally significant role within the Northeast region.

This role will lead operational leadership while maintaining a high-level view of the operation as a whole. The Senior Operations Manager is expected to look beyond day-to-day issues, evaluate how the branch is operating from a broader perspective, identify gaps and inefficiencies, and develop scalable processes that support continued growth.

As the branch grows and evolves, this position will be responsible for identifying where procedures, structure, or accountability may be lacking and implementing sustainable processes where they do not currently exist. The ideal candidate will be able to step back from day-to-day activity, assess the operation, identify opportunities for improvement, and translate business needs into practical, scalable procedures that can be implemented through the leadership team.

This position serves as a key operational partner to the Branch Manager and is expected to create greater consistency, accountability, efficiency, and operational discipline across the branch.

Key Responsibilities

Operational Leadership

• Lead and support operations managers, supervisors, and leads in the day-to-day execution of branch operations.
• Establish clear expectations and accountability around safety, productivity, accuracy, service, staffing, and cost control.
• Provide direction and support to operational leadership while allowing managers and supervisors to effectively lead their teams.
• Evaluate staffing structure, responsibilities, and leadership coverage as operational needs evolve.
• Support succession planning and development of key operational talent.
• Promote consistency, accountability, teamwork, and continuous improvement across the operation.

Strategic Operations & Process Improvement

• Maintain a broad view of branch operations and evaluate how warehouse, yard, transportation, logistics, and inventory functions work together.
• Identify operational gaps, inefficiencies, bottlenecks, and areas where processes or procedures are unclear or do not exist.
• Develop, document, and implement scalable operating procedures to improve consistency, efficiency, accountability, and service.
• Evaluate existing processes and determine where changes are needed to support current operations and future branch growth.
• Identify root causes of recurring operational issues and implement solutions designed to prevent repeat problems.
• Standardize processes across receiving, storage, picking, staging, loading, routing, delivery, returns, and inventory management.
• Lead operational improvement initiatives from identification through implementation and follow-up.
• Ensure new processes are clearly communicated, understood, adopted, and sustained by operational leadership.
• Use operational data and performance trends to identify opportunities for improvement and measure results.

Operations & Logistics

• Oversee warehouse, yard, transportation, logistics, and inventory operations to ensure safe, accurate, and efficient execution.
• Monitor productivity, labor utilization, overtime, inventory accuracy, freight costs, damage, shrink, service levels, and other key operational measures.
• Partner with operational leaders to improve workflow, staffing, equipment utilization, product flow, and space utilization.
• Improve routing, delivery performance, fleet utilization, backhaul opportunities, and freight efficiency.
• Ensure compliance with OSHA, DOT, company safety policies, required training, and operational procedures.
• Review significant operational incidents, identify root causes, and ensure corrective actions are implemented and sustained.

Financial & Operational Performance

• Partner with the Branch Manager in reviewing operational and financial performance.
• Assist with development and management of operating budgets, forecasts, labor plans, and operating expenses.
• Review P&L and operational results to identify trends, risks, and opportunities related to labor, freight, inventory, damage, shrink, fuel, and overhead.
• Develop and implement action plans to improve productivity, cost control, service, and overall branch profitability.
• Evaluate staffing and labor needs based on business volume, productivity, and branch growth.
• Support capital planning, equipment needs, facility improvements, and other operational investments.

Qualifications

Required

• 7+ years of progressively responsible experience in operations, distribution, warehouse, logistics, supply chain, or a related environment.
• 3+ years of experience leading managers, supervisors, or other operational leaders.
• Demonstrated ability to evaluate complex operations from a strategic, high-level perspective while ensuring strong day-to-day execution.
• Proven experience developing, implementing, and improving operational processes, procedures, and standard work.
• Experience identifying process gaps and creating structure or procedures where none previously existed.
• Demonstrated success leading operational change in a growing or evolving business environment.
• Strong knowledge of warehouse operations, inventory control, transportation, logistics, labor management, and safety requirements.
• Experience managing labor plans, staffing, overtime, operating expenses, and operational performance measures.
• Ability to interpret operational and financial data, identify trends and root causes, and translate findings into actionable improvements.
• Strong leadership, communication, critical-thinking, problem-solving, and change-management skills.

Preferred

• Experience within lumber, engineered wood products, roofing, siding, millwork, or another building-materials distribution environment.
• Experience leading warehouse and logistics teams of comparable size and operational complexity.
• Experience supporting rapid growth, operational scaling, restructuring, or significant process improvement.
• Experience reviewing branch-level P&L statements, operating budgets, forecasts, and performance metrics.
• Demonstrated success improving safety, productivity, workflow, inventory accuracy, service, and operating costs.

Starting Pay Rate - $110k base salary plus bonus opportunity.

Specialty Building Products is the leading distributor of specialty building products in North America. SBP operates under the brands U.S. LUMBER, Alexandria Moulding, REEB Millwork, DW Distribution, Millwork Sales and Amerhart. We serve 45 states in the U.S. and 8 provinces in Canada from over 40 locations. Here at SBP we are a people first organization, our team is built upon strong culture and standards for success. We value your perspective and want to learn more about you with a commitment to laying the foundation for you to build a successful career with us. Join us and EVOLVE your future at Specialty Building Products!

Being a part of SBP you will be eligible for many benefits. Full-Time benefits would include:

• Medical, Dental, Vision given on the 1st of the month following 30 days of employment
• Company-Paid Life Insurance & Disability
• 401(k) with Company Match
• Company-Paid Time Off
• Paid Holidays & Floating Holidays
• PLUS, ADDITIONAL PERKS!

Serving our communities:

We are also committed to our core value of "using our influence to have a uniquely positive impact" on the people that we touch. Through our initiatives we encourage and incentivize our employees to aid fellow employees in need and to better serve our communities and the people we directly influence.

We are proud to have the best team in our industry. We have experienced a tremendous amount of growth as a company. This growth has served not only our customer base but has also provided significant opportunities for advancement amongst our employees.

• Please be careful about scam recruitment. Specialty Building Products would never send any candidate a check or instructions to deposit funds in a bank account in connection with the interview or hiring process.

U.S. Lumber Group is an equal opportunity employer. It is our policy of U.S. Lumber Group not to discriminate in hiring and employment on the basis of race, color, religion, national origin, sex, disability, age, military status, genetic information, or other protected class status in accordance with all applicable federal, state, and local laws.