Back to search results Sr Operations Manager Plano, Texas; Fort Worth, Texas Additional locations Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits.We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Description:This job is responsible for managing a unit for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving highly complex problems, ensuring compliance with policies, and developing and implementing new processes to improve operating efficiency and ensure accuracy of workflow. Job expectations include managing employee performance, development, talent planning, and overseeing the budget, expenses, reporting, and forecasting.Global Credit Operations: Responsible for the fulfillment, servicing and protection of credit offerings for Business Banking, Global Wealth & Investment Management (GWIM), Commercial and Corporate clients as well as Leasing and Trade products.Responsibilities:Manages staffing levels and capacities, prioritizes employee development by providing effective coaching and training, and shares constructive feedback to drive Operational ExcellenceOversees end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product linesDevelops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areasImplements improvements to drive the growth to the overall processes and identifies data, metrics, and key performance indicators to measure process effectivenessAligns bank priorities and strategies to employee metrics and goals, evaluates employee progress, and strives to recognize, encourage, and improve team performance to support an inclusive work environmentManagerial Responsibilities:This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.People Manager & Coach: Knows and develops team members through coaching and feedback.Financial Steward: Manages expenses and demonstrates an owner's mindset.Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.Required Skills:2 years + Syndicated/Commercial loan experience Experience with Loan IQ Experience with managing people or a process in a fast pace environmentExperience reading, interpreting, and analyzing complex legal documentation such as credit agreements, and amendmentsHighly organized, proactive, and able to plan, prioritize and manage deliverablesStrong written and verbal communication skills; able to target messaging to different audiencesMinimum Education Requirement: High School Diploma / GED / Secondary School or equivalentDesired Skills:Experience with GFSAdapts well to a quickly evolving environmentProficient computer skills, including Windows, Excel, Word, and OutlookEffective problem-solving skillsSkills:Business Operations ManagementCustomer Service ManagementPerformance ManagementProcess Performance MeasurementTalent DevelopmentAccount ManagementClient ManagementLeadership DevelopmentProcess ManagementRelationship BuildingHiring and OnboardingPolicies, Procedures, and Guidelines ManagementProcess DesignRisk ManagementWorkforce AnalyticsShift:1st shift (United States of America)Hours Per Week: 40 Learn more about this role Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Full time JR-26019429 Manages People: Yes Travel: No Age requirement: Must at least be 18 years of age. Share: Save job Job saved