Sr Operations Mgr - DOT

SUMMARY OVERVIEW

The Senior Operations Manager DOT is a key leadership role responsible for overseeing the day-to-day operations of all airport service departments, ensuring efficient, safe, and high-quality service delivery. This position leads cross-functional teams—including ground handling, customer service, security, and facilities—while driving operational excellence through strategic planning, performance monitoring, and continuous improvement initiatives.

RESPONSIBILITIES

• • • Lead the management of daily activities across all operational departments, ensuring smooth and efficient airport operations
    • Formulate and establish operational policies and procedures, and oversee their implementation to enhance overall efficiency and service quality
    • Facilitate effective communication and coordination between various departments such as ground handling, customer service, and security to ensure integrated service delivery
    • Regularly assess operational processes and outcomes, employing strategies to drive continuous improvement and address inefficiencies
    • Manage the operational budget, including the development of financial plans, allocation of resources, and cost optimization strategies
    • Ensure strict adherence to aviation industry regulations, safety standards, and environmental guidelines, staying updated with any changes in legal requirements
    • Provide leadership, guidance, and mentorship to the operations team, fostering a collaborative and high-performing work environment
    • Act as the primary point of contact with airport authorities, airlines, and other stakeholders, maintaining strong professional relationships
    • Develop and oversee emergency response plans and procedures, ensuring preparedness for crisis situations and swift, effective management of any operational disruptions
    • Analyze operational data and generate comprehensive reports to identify trends, measure performance against targets, and inform decision-making
    • Oversee the procurement, maintenance, and efficient utilization of equipment and facilities, ensuring they meet operational needs and standards
    • Implement high standards of customer service within all operational areas, ensuring passenger satisfaction and adherence to service level agreements
    • Conduct and lead regular meetings with department heads and teams to review operational performance, set goals, and align on strategic initiatives
    • Stay abreast of industry trends, technological advancements, and best practices, integrating innovative solutions into operational strategies
    • Lead and manage significant operational projects and initiatives, from conception through to execution, to improve overall operational effectiveness and efficiency
    • Follow all DOT regulations
    • Perform any additional duties as assigned by management

• • • 18 years of age or older
    • Eligible to work in the United States
    • Minimum of 10 years of experience in airport or aviation operations, with at least 5 years in a managerial role
    • Extensive knowledge of airport operations, regulations, and safety standards
    • Proven leadership and team management skills
    • Must have a valid state-issued driver's license with an acceptable driving record
    • Communicate effectively in English (reading, writing, speaking)
    • Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
    • Effectively communicate with colleagues and clients, both in-person and through electronic means
    • Ability to pass a DOT background check and drug screen
    • Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
    • Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

• • • Ability to lift up to 25 pounds
    • Position is generally sedentary, sitting for long periods of time
    • Be able to hear and respond to the spoken voice and to audible alarms
    • Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
    • Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)