Sr. Operations Specialist

 Title

Operations Manager 3

Client

Fortune 50 Company

Location

Atlanta, GA

Schedule

Monday – Friday, Onsite
8:30 AM – 5:00 PM

Type

Full-time, Ongoing W2, 9-Month Contract
New Role & Likely Extensions

Pay Rate

$32/hour, with overtime pay and a half

Benefits

Medical, Dental, Vision, 401(k), Life Insurance, Disability, Holidays Off but Unpaid, 1 Week of PTO

Summary

Our client is seeking an Operations Manager 3 to support daily operations and customer execution activities within a fast-paced, enterprise environment.

This role is ideal for a highly organized, detail-oriented professional who excels at task coordination, customer communication, and problem-solving in situations where direction or next steps may not be clearly defined. The Operations Manager will support single-family builder operations nationwide, ensuring schedules, follow-ups, and open items are tracked through to completion while maintaining strong communication with both internal stakeholders and customers.

This is a great opportunity to gain exposure to large-scale operational workflows, support cross-functional execution, and contribute to continuous improvement initiatives within builder and operations support teams.

Key Responsibilities

Operations & Task Coordination

• Track and coordinate completion of open tasks across construction and builder-related operations
• Manage daily task lists, follow-ups, and execution timelines
• Drive open items to resolution by coordinating across cross-functional teams
• Support execution of day-to-day operational activities for builder operations

Customer Communication & Escalation Support

• Coordinate resolution of customer escalations
• Communicate updates clearly and professionally to customers and internal teams
• Ensure consistent, accurate, and timely communication throughout issue resolution

Operational Analysis & Continuous Improvement

• Analyze opportunities for improvement in daily operations
• Support operational analysis and improvement initiatives
• Assist with documentation of processes, issues, and recommendations

Additional Support

• Support additional team and operational needs as they arise

Required Education & Experience

• Bachelor’s degree preferred
• 4–5 years of experience, preferably in customer-facing or operational roles

Required Skills & Qualifications

• Strong ability to stay organized and manage extensive task lists through completion
• Proven problem-solving skills, including ability to work with limited direction
• Clear, professional written and verbal communication skills
• Ability to manage competing priorities in a fast-paced environment
• Strong attention to detail and operational follow-through
• Proficiency in Microsoft Excel, PowerPoint, and Word
• Ability to document processes and translate data into actionable information
• Highly reliable, punctual, and consistent in attendance
• Collaborative and effective in building cross-functional relationships