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Sr. Parts & Customer Support Coordinator

Hoshizaki America

Union City, CA

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JOB DETAILS
SKILLS
Administrative Skills, Analysis Skills, Communication Skills, Continuous Improvement, Customer Support/Service, Data Warehousing, Detail Oriented, Distribution Services, ERP (Enterprise Resource Planning), Forklift, High School Diploma, Inventory Cycle Counts, Inventory Management, Less Than Truckload (LTL), Microsoft Office, Operational Support, Operations, Organizational Skills, Pallet Jack, Peachtree Accounting, Performance Metrics, Problem Solving Skills, Reconciliation, Record Keeping, Root Cause Analysis, Safety Process, Shipping Documents, Shipping/Receiving, Sustainability, Team Player, Time Management, Warehouse Coordination, Warehousing
LOCATION
Union City, CA
POSTED
1 day ago
Join Hoshizaki America Inc., - Engineering Excellence, Powered by People

Who We Are

At Hoshizaki, our people drive our success, and our core values of Transparency, Compliance, Trust, and Collaboration (TCTC) shape a culture of teamwork, learning, andgrowth. Headquartered in Peachtree City, GA, with a facility in Griffin, GA, we manufacture high-quality commercial foodservice equipment including ice machines, refrigerators, freezers, prep tables, and display cases. With more than 400 "Georgia Made" products and a strong focus on innovation, sustainability, and ENERGY STAR® performance, our equipment is trusted globally for its reliability and long-term value.

Role Overview

If you take pride in accuracy, ownership, and seeing things through, this role offers a high level of accountability in a small, tight-knit warehouse team. As a Warehouse Coordinator, you'll play a critical role in ensuring every part and product is accurately received, tracked, and shipped. Your work directly impacts customer deliveries, inventory accuracy, and day-to-day warehouse flow.

This is a hands-on role where you'll be expected to independently manage responsibilities, identify and resolve discrepancies, and support both operational and administrative warehouse needs. You'll also serve as a key backup resource for warehouse processes when needed, making reliability and attention to detail essential.

Location :
29330 Union City Blvd, Union City, CA 94587
Responsibilities & Key Performance Indicators
  • Maintain high inventory accuracy (>95% service parts / 100% finished goods) through disciplined cycle counts and reconciliation
  • Process and verify outbound shipments accurately and on time using UPS, LTL, and other approved carriers
  • Take ownership of shipping, receiving, and inventory discrepancies-investigating root causes and resolving issues quickly
  • Ensure ERP/system records are consistently accurate for all warehouse transactions, including non-sellable inventory
  • Support cycle counts, audits, and stock monitoring to prevent shortages and protect service levels
  • Keep warehouse areas organized, safe, and operating efficiently
  • Serve as a dependable resource for warehouse processes and administrative support when coverage is needed
Qualifications
  • High school diploma or GED required
  • 5 years of warehouse, shipping/receiving, or inventory control experience
  • Experience with cycle counts, inventory reconciliation, and shipping documentation
  • Ability to safely operate forklifts and material handling equipment
  • Experience using ERP systems and basic Microsoft Office tools
  • Strong attention to detail with a high level of accuracy and accountability
  • Ability to work independently in a small-team environment with high ownership expectations
  • Experience in manufacturing or distribution environments required
  • Familiarity with UPS, FedEx, and LTL shipping processes required
  • Strong communication skills with internal and external customers
  • Ability to work in a fast-paced environment with shifting priorities
  • Proven team mindset with willingness to support cross-training and continuous improvement
Why You'll Love Working Here

In this environment, your work directly drives customer delivery performance and inventory integrity. You'll operate with a high level of independence in a culture built on shared standards and mutual accountability, where your contributions have a clear and ongoing impact on daily operations and long-term success.

Salary & Benefits

The Hourly range for this position is $[24.00]- $[28.00], plus eligibility for a bonus opportunity with annual payouts distributed in three installments. This range is a good faith estimate of what Hoshizaki America expects to pay for this position. Actual compensation may vary based on experience, education, skills, and internal equity.

Benefits include childcare incentives, affordable medical, dental, and vision insurance, life, accident, and disability coverage, a Flexible Spending Account (FSA), a 401(k) plan with company match, paid time off and company holidays, tuition reimbursement and career growth opportunities, safe, climate-controlled workplaces, uniforms provided, employee discounts and wellness programs.

This job description outlines the general nature of the role and is not a comprehensive list of duties or requirements. Hoshizaki America reserves the right to modify it at any time.

EDUCATION & EXPERIENCE
  • High school diploma or GED and five years of shipping, receiving, warehouse, or inventory control experience is required
  • Experience with cycle counts, inventory reconciliation, shipping documentation, and customer order support is strongly preferred
  • Ability to operate materials handling equipment including forklifts, pallet handler, and hand trucks is required
  • Prior customer service experience and experience working with warehouse or ERP databases is strongly desired
KNOWLEDGE & SKILLS
  • Knowledge of UPS, FedEx, and similar shipping processes as well as Strong computer, database, and organizational skills
  • Strong analytical and problem-solving skills with the ability to investigate and resolve discrepancies
  • Ability to maintain accurate records and complete detailed transactions with a high level of accuracy
  • Team player, willingness to help others as well as accepting help from others.
  • Ability to carry out repetitive tasks quickly and methodically while following all safety policies and procedures.
  • Ability to read and understand written work instructions.
  • Friendly, outgoing personality, and great communication skills
  • Strong organizational skills and analytical skills with ability to work in a fast-paced environment
  • Proficiency in Microsoft Office
  • Familiarity with databases, ERP systems, and CRN tools

About the Company

H

Hoshizaki America

Hoshizaki America is a name synonymous with quality, innovation and reliability. These values exist through the vision of our leadership and focus on our teamwork… developing quality relationships with our employees, suppliers, distributors, dealers, designers, and service providers. Together, we positively impact the users of our products and the communities in which we live.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Food and Beverage Production
FOUNDED
1981
WEBSITE
http://hoshizakiamerica.com

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