10-key (Tenkey) Numeric Keypad, ATM, Call Centers, Cash Management, Computer Skills, Credit Union, Customer Support/Service, Dental Insurance, Disbursements, High School Diploma, Loan Funding, Loan Processing, Mathematics, Microsoft Excel, Microsoft Word, Reimbursement, Sales, Staff Training, Time Management, Training/Teaching, Vision Plan
The Senior Branch Service Representative will assume, but not be limited to, the following responsibilities:
- Receives and verifies sufficient cash from supervisor or designee, to handle daily cash disbursements. Balances cash receipts and prepares daily work summary envelopes.
- Opens various credit union accounts, including IRAs, trusts, term certificates, shares and share draft accounts.
- Interviews loan applicants, counsels members regarding consumer loan options, prepares documents and loan records, and makes sound recommendations to loan officers.
- Discloses and funds approved loans. In the event a loan is denied, explains reason for loan decision.
- Assists with the maintenance, control, and security of vault cash, including ordering of cash and verifying shipments upon arrival.
- Assists to maintain appropriate control over Instant Issue ATM cards, checking account starter kits, cashier's checks, money orders, etc., while maintaining appropriate supply levels.
- Assists to train staff and communicates any changes to procedures or promotional information in a timely manner
- Assists in scheduling staff to ensure proper coverage, while satisfying all applicable wage and hour laws.
The successful candidate will possess the following education, knowledge and skillsets:
- High school diploma, GED, or equivalent
- Minimum four years of bank or credit union branch experience, including teller transactions, opening and servicing accounts, and processing and funding loan applications.
- Basic math and 10-key skills
- Excellent customer service and sales skills
- Personal computer proficiency in programs such as Microsoft Word and Excel
Additional Information:
- Full Time, Mon-Sat, must be available and flexible with schedule
- Call Center experience a plus
We provide competitive compensation and benefits package that includes:
- Medical, dental, and vision insurance
- Life insurance
- 401k Retirement Plan (matching contribution=5%, immediate vesting)
- Paid Time Off (PTO)
- Paid Holidays
- Educational Reimbursement
"Actual compensation is determined based on experience, education, skills, internal equity, and other job‑related factors."
EOE
Job Posted by ApplicantPro